Technical Consultant

Zoho Corporation Europe; Lille; Sur place; EUR 100 000 - 125 000; Plein temps

Résumé du poste

A leading IT management firm in Lille is looking for a Technical Consultant to deliver presales and technical support for their solutions. The ideal candidate will have strong IT skills, extensive experience with monitoring tools, and excellent communication abilities in English and French. This full-time role entails engaging with customers to ensure satisfaction and drive upsell opportunities, requiring travel across France.

Prestations

Competitive salary package

Supportive and inclusive team

MacBook and mobile plan

Company provided lunch

Permanent contract after probation

Qualifications

• 5 to 8 years of proven experience in IT operations management.
• Strong communication abilities with a customer-focused mindset.
• Experience with relevant IT management tools.

Responsabilités

• Conduct presales activities including meetings and product demonstrations.
• Engage with customers to ensure satisfaction and technical guidance.
• Build relationships with key stakeholders.

Connaissances

Strong IT skills

Hands-on experience with monitoring & security tools

Excellent communication skills

Fluency in English and French

Strong presentation skills

Outils

ServiceNow

Ivanti

Splunk

Docker

AWS CloudWatch

Description du poste

ManageEngine a division of Zoho Corporation provides enterprise IT management software for service management operations management Active Directory and security needs. With innovative solutions and a customer-first approach we empower businesses to streamline IT operations and achieve operational excellence.

If youre passionate about technology possess excellent communication skills and thrive in a fast-paced customer-focused environment we want to hear from you!

Learn more about ManageEngine :

About the Role

As a Technical Consultant you will deliver end-to-end presales and technical support for ManageEngines solutions engaging with customers and partners to provide cutting-edge IT management tools and services. Youll act as a trusted advisor to strategic accounts ensuring customer satisfaction while driving upsell and cross-sell opportunities.

This role requires a willingness to travel extensively across France to meet customers partners and prospects.

Requirements

• IT Expertise: Strong IT skills with a solid understanding of IT operations management, IT security and observability.
• Consulting Experience: Previous experience in a technical consulting role particularly in IT operations management and IT security.
• Monitoring & Security Tools: Hands-on experience with tools like ServiceNow, Ivanti, Splunk, Darktrace, LogRhythm, Halo, SolarWinds or similar platforms is essential.
• Presentation Skills: Strong presentation and demonstration skills with the ability to engage and influence clients effectively.
• Self-Motivated: Ability to work independently, manage time efficiently and prioritize tasks effectively.
• Communication: Excellent verbal and written communication skills with the ability to convey technical concepts to both technical and non-technical audiences. Fluency in English and French is mandatory for this role.

Key Responsibilities

• Presales Engagement: Conduct end-to-end presales activities including face-to-face and virtual meetings, product demonstrations and POCs for ManageEngine solutions.
• Customer Success: Engage with existing customers to ensure satisfaction, provide technical guidance and identify upsell / cross-sell opportunities.
• Technical Consultancy: Act as a technical SPOC for strategic accounts delivering tailored solutions for IT service management (ITSM), security, IAM, PAM and more.
• Build Relationships: Build strong relationships with key stakeholders including customers, partners and internal teams ensuring trust and collaboration at every level.
• RFI / RFP Management: Respond to RFI / RFP requests with detailed technical insights and proposals.
• Training & Collaboration: Conduct training sessions for resellers / partners and collaborate with engineering teams to stay updated on product developments.
• Compliance Support: Assist customers with GDPR, ISO 27001 and other regulatory standards using ManageEngine tools.

Benefits

• Competitive salary package aligned with candidates qualifications, experience and the market value of the role.
• Supportive and inclusive team and colleagues.
• MacBook mobile and paid SIM.
• Company provided Lunch.
• Permanent Contract after the successful completion of the probationary period.
• A vibrant international environment.

Reimbursement of approved business expense

Opportunity to work with a global team and contribute to the growth of a leading technology company.

It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join ManageEngine Europe today and be part of a company that is revolutionizing the way businesses operate. Together lets shape the future of business software!

Required Skills

5 to 8 years of proven experience in areas such as OpenTelemetry standards, distributed systems, AI / ML-driven performance bottleneck detection, Docker and containerization technologies and network infrastructure management (implementation, configuration or pre-sales). Strong communication and presentation abilities along with fluency in German. Ability to handle customer objections and technical queries confidently. Analytical mindset with strong problem-solving abilities. Hands-on experience with comparable tools such as Dynatrace, AppDynamics, Solar winds, Datadog, Grafana, New Relic, PRTG, AWS CloudWatch, Azure Monitor or Google Cloud Operations tools or equivalent platforms is required. Certifications around Cloud Architect Certifications (AWS, Azure, GCP), SRE certifications, CCNA, CNP certifications could be a value add.

Employment Type

Full Time

Experience

years

Vacancy

1