Tech Program Manager - CRM Europe IT

Loreal; Levallois-Perret; Sur place; EUR 120 000 - 170 000; Plein temps

Résumé du poste

L’Oréal is seeking a highly experienced tech leader to oversee data and code delivery across Europe CRM platforms. Reporting to the IT Europe CRM Domain Lead, you will orchestrate a multi-platform landscape and drive offshore delivery transformation to India by 2027.

You will manage a team of 20+ professionals and collaborate with architects, devops, and cybersecurity experts to ensure robust API design, data lifecycle governance, and compliant CRM data handling across GCP/Azure and major

Qualifications

• Experience reading, writing, and reviewing code in a backend language.
• Strong CRM data and data lifecycle knowledge including privacy.
• Experience leading multi-squad Agile at scale with CI/CD.
• Familiarity with IaC and cloud deployment practices.

Responsabilités

• Delivery & Offshore Transition: oversee end-to-end delivery and offshore squad transitions.
• Team & Vendor Leadership: lead a 20+ person team and manage budgets.
• Technical Governance: align architects, devops, and cybersecurity on APIs and infra.
• CRM & Data Lifecycle: ensure GDPR-compliant data handling and campaign activation.

Connaissances

Backend programming

Agile at scale SAFe

API design & integrations

Cloud platforms (GCP/Azure)

CRM & data lifecycle

English communication

Outils

GitHub Actions

GitLab CI

Confluence

Terraform

Description du poste

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

Reporting to the IT Europe CRM Domain Lead within the O+O department in Paris, you will orchestrate our fragmented technical landscape (6 platforms including Adobe, MongoDB, GCP, SFMC, SFSC) and lead our major offshore delivery transformation to India by 2027.

• Delivery & Offshore Transition: Drive the end-to-end delivery of high-quality code and lead the strategic transition of squads to offshore models (experience managing and transitioning delivery to offshore teams).
• Team & Vendor Leadership: Pilot a team of 20+ professionals (internal and external vendors) and manage a substantial budget. Proven ability to lead complex, multi-platform IT delivery
• Technical Governance: Challenge and align architects, lead techs, devops, and cybersecurity experts on API design, integrations, and infrastructure
• CRM & Data Lifecycle Expertise: Strong experience in CRM ecosystems, including data acquisition logic, PII storage and privacy standards, and campaign activation.

We Are Looking For

We are looking for a highly experienced tech leader with a strong background in data and code delivery. You should possess:

• Hands-On Technical Depth: Proven ability to read, write, and review code in at least one backend language (Python, Java, or equivalent). You are expected to actively participate in code reviews, challenge architectural decisions with working prototypes when needed, and hold engineering teams accountable on quality at the implementation level, not just the delivery level.
• Integration & Data Architecture Literacy: Solid understanding of API integration patterns (REST, event-driven, CDC) and data lifecycle concepts, from raw ingestion to profile unification and campaign activation. Experience with multi-platform data flows is a strong plus.
• Scaled Agile & Engineering Practices: Experience running Agile at scale across multiple squads (SAFe or equivalent), with direct exposure to CI/CD pipelines (GitHub Actions, GitLab CI, or similar) and the ability to define and enforce quality gates across delivery teams.
• Delivery Tooling: Hands-on proficiency with Agile tool and Confluence for roadmap tracking, dependency management, and squad rituals. Familiarity with Infrastructure-as-Code concepts (Terraform or equivalent) is a plus.
• Regulatory & Privacy Awareness: Operational knowledge of GDPR constraints as they apply to CRM data — consent management, data residency, PII handling, and the ability to translate compliance requirements into technical delivery constraints.
• Cloud & Activation Platform Expertise: Solid knowledge of GCP (and/or Azure) and familiarity with at least one major activation platform (Adobe or Salesforce Marketing Cloud).
• Collaborative Influence: Strong communication skills in English to challenge diverse technical stakeholders (architects, devops, cybersecurity).

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!). Indeed, our coverage is extensive, including, for example, 45 countries, 29 brands, over 45 million contacts and 1 billion emails sent per year !
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Today, L’Oréal includes over 9k experts in beauty tech, digital, data and e-comm and is constantly growing. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. To achieve this ambition, L’Oréal continues to recruit diverse, innovative, skilled, and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications, and Infrastructure.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.