Team Lead, Customer Success

Armis; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A cyber exposure management company is seeking a Team Lead for their Customer Success team in Paris. This role involves mentoring a high-performing team, providing technical support, and managing customer relationships. Ideal candidates will have over 6 years in Customer Success or a similar role and must be fluent in French and English. The company offers comprehensive health benefits and promotes a work-life balance.

Prestations

Comprehensive health benefits

Discretionary time off

Paid holidays

Inclusive and diverse workplace

Qualifications

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Needs to speak fluent in French and English.

Responsabilités

• Coach, develop, and inspire a high-performing CS team.
• Provide escalation support, solve complex issues.
• Manage your own book of business, building customer relationships.
• Partner across teams to represent customer needs and deliver value.
• Monitor team performance, streamline processes.

Connaissances

Customer Success

Strong background in networking

Technical post-sales experience

Excellent communicator

Fluent in French

Description du poste

Overview

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets — from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Role

Team Lead, Customer Success

At Armis, we help the world’s leading organizations secure their connected assets. Our Customer Success (CS) team ensures customers unlock the full value of the Armis platform—and we’re looking for a Team Lead to grow with us. This role will be covering France and North EMEA.

What You’ll Do

• Lead & Mentor: Coach, develop, and inspire a high-performing CS team.
• Technical Expertise: Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform.
• Customer Impact: Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals.
• Collaboration: Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value.
• Operational Excellence: Monitor team performance, streamline processes, and ensure smooth day-to-day execution.
• Strategic Insight: Report on customer health, risks, and opportunities to leadership—helping shape both team and company success.

What We Expect

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Strong background in networking, systems integration, or cybersecurity.
• Excellent communicator who can simplify complex technical concepts.
• Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
• Fluent in English (additional European languages a plus).
• Willingness to travel regionally (up to 25%).
• Needs to speak fluent in French and English

Bonus Points For

• Hands-on deployment or professional services experience.
• Industry certifications (CISSP, Security+, CEH).
• Knowledge of IoT, OT, or healthcare environments.
• Familiarity with Linux, SIEM, SOAR, or endpoint security.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Equal Employment Opportunity

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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