Support Level 2 Technician M/F

Transatel; Puteaux; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

A telecommunications company in France seeks a motivated individual to join their Technical and Operations Headquarters. The role involves diagnoses and technical incident management, working with suppliers, and performing telecom service testing. Candidates should have a technology background and experience in telecommunications, alongside strong problem-solving skills. A good command of English is required to engage with international clients.

Qualifications

• Experience working with an NOC operator, preferably GSM mobile.
• Experience as an IT support technician or telecom network supervisor.
• Ability to communicate effectively with international clients.

Responsabilités

• Carry out diagnostics and follow-up of technical incidents.
• Work with technical platform suppliers and mobile operators.
• Communicate service incidents to customers and suppliers.
• Participate in acceptance testing of telecom services.
• Manage back-office operations for telecom services.

Connaissances

Working knowledge of SQL

Working knowledge of Unix / Linux

Data management and analysis using Microsoft Excel

Knowledge of network / service architectures

Good command of internet and mobile telephone services

Troubleshooting / investigation methodology

Formation

Higher education diploma or degree in technology

Description du poste

Your missions

Based at our Technical and Operations Headquarters, your main responsibilities will be as follows. You will :

• Carry out diagnostics and perform a rigorous follow-up of technical incidents.
• Work with technical platform suppliers, mobile operators, and Transatel’s technical teams to resolve technical incidents.
• Communicate service incidents to customers and suppliers.
• Take part in acceptance testing of telecoms services.
• Be responsible for back-office operations, configuring telecoms services and platforms : modifying pricing plans, launching new MVNO offers, and provisioning.
• Be available and flexible as regards working hours.

Your profile

You have a higher education diploma or degree in technology, you have already worked successfully with an NOC operator (preferably GSM mobile), as an IT support technician (billing, CRM, provisioning) or as a telecom network supervisor.

You have several of the following technical skills :

• Working knowledge of SQL
• Working knowledge of Unix / Linux
• Data management and analysis using Microsoft Excel
• Knowledge of network / service architectures
• Good command of internet and mobile telephone services
• Troubleshooting / investigation methodology

You are organized and have a sense of curiosity. You know how to deal with stress and are a good teacher. You have a real sense of customer service and get on well with people.

As you will be in contact with our international clients and partners, a good english level is required.

You are motivated to join a young, dynamic team with an ambitious project. Come and join us!

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