Support Clients Expérimenté en Energy Management H/F/X

Hager Group; Saverne; Sur place; EUR 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Personalized onboarding program

Award-winning internal training

Internal career opportunities

Résumé du poste

An innovative firm is seeking a seasoned Client Support Specialist in Energy Management to join their Quality Department. In this pivotal role, you will provide technical support for energy management solutions, ensuring compliance with quality standards while fostering a collaborative environment. You will engage with diverse teams, analyze product issues, and drive improvements in a multicultural setting. This position offers a unique opportunity to contribute to eco-friendly solutions and enhance customer satisfaction in a forward-thinking company committed to sustainability and quality.

Qualifications

• 5+ years of experience in embedded software or electronics.
• Solid skills in communication networks and customer support.

Responsabilités

• Provide level 2 technical support for energy management products.
• Analyze recurring problems and propose improvements.

Connaissances

Embedded Software

Communication Networks

Customer Focus

Problem-Solving

Technical Support

Formation

Engineering Degree

Technical Degree

Description du poste

Support Clients Expérimenté en Energy Management H/F/X

Join us to apply for the Support Clients Expérimenté en Energy Management H/F/X role at Hager Group.

Why join our Quality Department?
At Hager Group, we are committed to providing high-quality products that ensure safety and customer satisfaction while actively reducing our carbon footprint. Our dedicated Quality and Environment teams collaborate with R&D, production, and after-sales services to continuously improve our processes and products. In an innovative and sustainable production environment, we prioritize resource optimization and waste management to develop eco-friendly solutions.

By joining our Quality and Environment team, you will help ensure compliance with quality standards and environmental regulations, continuously improve our products and processes, raise awareness and train employees on quality and environmental issues, and develop sustainable strategies.

Within the Quality department, we shape the electrical world of tomorrow. Join us!

If you want to develop in the field of charging stations and energy storage solutions, have a talent for problem-solving, and a strong desire to serve customers, join our fun and passionate team to take on exciting and diverse challenges, with the opportunity to make a real difference in the promising field of energy management!

As a Support Clients Expérimenté en Energy Management H/F/X, you will report to the Customer Technical Support Manager within the Group Quality & Environment department based in Saverne, in a permanent contract (CDI).

What will your missions be?

• Provide level 2 technical support to clients (market support level 1) on energy management products and solutions in an international environment, remotely and on-site if necessary.
• Be the primary contact for technical support teams of the markets (level 1).
• Coordinate and prioritize activities within the team effectively.
• Represent level 2 in meetings on energy management topics.
• Deeply analyze recurring problems in collaboration with market teams (level 1) and quality development (level 3).
• Propose improvements to level 3 based on level 2 customer support and product analyses.
• Enhance the responsiveness and quality of level 1 tickets.
• Participate in testing our products in real conditions before market launch in collaboration with project teams.

And about you?

• You are an engineer or technician in embedded software, electronics, or communication networks with at least 5 years of successful experience in a similar field.
• You possess solid skills in embedded software, connected systems, communication networks, electronic and electrical equipment.
• Comfortable in a multicultural environment (English B2 minimum), you communicate, coordinate, and collaborate effectively.
• You are customer-focused, able to prioritize tickets and activities.
• You have a structured mindset and a methodical approach to problem-solving.
• You stand out for your dynamism and good humor, qualities that strengthen team cohesion and create a positive work atmosphere.
• A natural leader, you guide colleagues in prioritization, analysis structuring, knowledge sharing, and continuous improvement.

What do we offer?

• A personalized onboarding program to facilitate your initial steps in the company.
• The opportunity to learn and develop through award-winning internal training, our Hi! University.
• Internal career opportunities, with over 25% of our hires made through internal mobility.

What are the recruitment steps?

• Once your CV is selected, a recruiter will contact you for a phone interview.
• You will be invited to an initial interview with the manager and recruiter.
• A second interview will be organized with N+2 and HR manager.

Our success depends on collective energy. Join our team now and energize your future!