Supply chain quality engineer F/M/X

Socomec; Benfeld; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Socomec seeks a Supply Chain Quality Analyst to coordinate quality across the Supply Chain, quality departments and external partners. The role blends data analysis with hands-on operational involvement to reduce complaints by addressing root causes and improving the reliability of logistics processes.

Reporting to the Supply Chain Quality Manager, you will lead corrective and preventive actions with logistics providers and internal teams, monitor quality indicators, and contribute to the

Qualifications

• Master's degree in Quality or Supply Chain is required.
• At least 3 years of professional experience in quality, logistics or Supply Chain.
• Proficiency in problem-solving, root cause analysis and quality tools (8D, audits).
• Experience using Excel, an ERP system and reporting tools.

Responsabilités

• Analyse logistics complaints to identify root causes and recurring issues.
• Lead corrective and preventive action plans with logistics providers, carriers and internal teams (8D).
• Monitor quality indicators, challenge partners' analyses and participate in quality reviews for lasting resolutions.
• Conduct or support audits, document findings and monitor action implementation with partners.

Connaissances

Problem-solving

Root cause analysis

Quality tools

8D method

Formation

Master's degree in Quality or Supply Chain

Outils

Excel

ERP system

Reporting tools

Qlik Sense

Description du poste

In a context of growth, you will join a team coordinating quality across the Supply Chain, quality departments and external partners. The role combines data analysis with hands-on operational involvement. Reporting to the Supply Chain Quality Manager, you will sustainably reduce complaints by addressing their root causes and improving the reliability of logistics processes.

Responsibilities

• Analyse logistics complaints to identify root causes and recurring issues.
• Lead corrective and preventive action plans with logistics providers, carriers and internal teams, using problem-solving methods and 8D in particular.
• Monitor quality indicators, challenge partners' analyses and take part in quality reviews to ensure prompt, fact-based and lasting resolution of incidents.
• Conduct or support audits, document findings and monitor the implementation of actions agreed with the partners concerned.
• Improve the reliability of claims management processes by clarifying rules, improving data quality and drafting the necessary procedures.
• Contribute to the continuous improvement of monitoring tools, dashboards and quality practices within the Supply Chain and customer service

Qualifications

• Master's degree (Bac+5) in Quality or Supply Chain.
• At least 3 years of initial professional experience in a quality, logistics or Supply Chain role similar to this position.
• Proficiency in problem-solving methods, root cause analysis and quality tools, particularly 8D and audits.
• Ability to use and cross-reference data in Excel, an ERP system and reporting tools.
• Professional English proficiency (minimum B2) to interact in an international environment.

Additional strengths that could make you stand out even more:

• Knowledge of logistics provider operations or a 3PL environment.
• Experience in transport claims and knowledge of Incoterms.
• Experience using a Business Intelligence tool, particularly Qlik Sense.

Because your profile is about more than just professional skills:

• Ability to stand your ground when challenging analyses, defending fact-based conclusions and driving action plans forward.
• Thoroughness and organisational skills to track several complaints simultaneously and ensure reliable analyses.
• Strong interpersonal skills and team spirit to effectively coordinate internal and external contacts in a cross-functional environment.

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