Store Manager

FRAME; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A luxury fashion brand in Paris is seeking a Store Manager responsible for overall store management and team success. The ideal candidate will have retail management experience in a luxury environment, fluent in French and English, and a passion for customer service. Key responsibilities include achieving sales targets and ensuring exceptional customer experiences.

Qualifications

• Proven experience in retail management, preferably within a luxury or premium brand environment.
• Fluent in French & English – a 3rd language will be welcomed.
• Ability to drive sales and grow business.
• Experience motivating, leading and developing a team.
• Ability to prioritize and multitask.
• Passionate about customer service and selling.
• Solution oriented with a strong business acumen and corporate exposure.

Responsabilités

• Achieve and exceed sales targets by developing and implementing effective sales strategies.
• Inspire and coach your team to deliver outstanding performance and customer engagement.
• Ensure all clients receive exceptional, personalized shopping experience.

Connaissances

Retail management experience

Fluent in French

Fluent in English

Team leadership

Sales drive

Customer service

Multitasking ability

Description du poste

FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede.

Since inception, FRAME has embodied Californian modernity with a distinctly European influence through its renowned ready-to-wear collections and coveted denim essentials. Born and raised in Los Angeles, FRAME offers a timeless perspective on everyday chic outfitting via signature tailoring, luxury leather, and quality cashmere.

Today, FRAME is a household name across both women’s and men’s design, with 16 standalone retail stores across North America, two London stores, a store in Shanghai and a dedicated eCommerce website. FRAME can also be found at the most desirable department stores and boutiques worldwide.

Role Overview

Reporting to the Retail Manager, the Store Manager will be directly responsible for the overall management and success of all store employees of their FRAME store location.

Responsibilities : Sales Leadership

• Achieve and exceed sales targets by developing and implementing effective sales strategies.
• Inspire and coach your team to deliver outstanding performance and customer engagement.
• Regularly analyze sales reports and KPIs to identify areas of opportunity.

Customer Experience

• Ensure all clients receive exceptional, personalized shopping experience.
• Act as a brand ambassador by promoting Frame’s values and vision to clients.
• Develop strong relationships with VIP clients to build customer loyalty and retention.

Team Management

• Recruit, train, and manage a high-performing team of sales associates.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a collaborative and positive work environment, ensuring team alignment with Frame’s brand and goals.
• Works with the HR Manager to process all new hire paperwork, status changes, departures, etc.

Operational Excellence

• Manage day-to-day operations, including stock management, inventory control, and visual merchandising.
• Ensure compliance with the Department Store operational standards and policies.
• Monitor and address any operational challenges, ensuring a seamless customer journey.

Brand Representation

• Maintain the corner’s presentation, ensuring it reflects Frame’s high standards of style and quality.
• Collaborate with the Visual Merchandising team to execute seasonal updates and maintain brand identity.
• Act as the main point of contact between Frame and the Department Store, fostering a strong partnership.

Skills & Qualifications

• Proven experience in retail management, preferably within a luxury or premium brand environment.
• Fluent in French & English – a 3rd language will be welcomed.
• Ability to drive sales and grow business.
• Experience motivating, leading and developing a team.
• Ability to prioritize and multitask.
• Passionate about customer service and selling.
• Solution oriented with a strong business acumen and corporate exposure.