Store Customer Service Advisor

Decathlon Master Account; Lille; Sur place; EUR 22 000 - 30 000; Plein temps

Résumé du poste

Dans ce rôle au sein de Decathlon, vous serez au cœur de l'expérience client, en offrant un service exceptionnel à chaque interaction. Vous accueillerez les clients, gérerez les commandes et contribuerez à leur satisfaction générale, le tout dans une ambiance dynamique et collaborative. Votre sens du service et votre capacité à personnaliser chaque interaction feront la différence dans la fidélisation des clients.

Qualifications

• Aime le contact humain et aider les clients.
• Vendeur dans l'âme, personnalise les interactions.
• À l'aise avec les outils numériques et les canaux multiples.

Responsabilités

• Accueillir chaque client et offrir des solutions pratiques.
• Gérer les commandes en ligne et assurer une expérience utilisateur optimale.
• Vendre avec passion et diriger les clients vers les bons produits.

Connaissances

Contact humain

Vente

Dynamisme

Rigueur

Travail d'équipe

Description du poste

At Decathlon, our passion for retail and customer relations is as strong as our passion for sports. Here, we don't just accept a purchase : we create experiences, we welcome customers with a smile, and we build loyalty with sincerity.

If you enjoy human contact, find meaning in every interaction, and want to have a direct impact on customer satisfaction, then this job is for you.

Decathlon is committed to inclusion and non-discrimination, and works daily to support disabilities, seniors, social diversity, and gender equality. At Decathlon, we recruit, above all, individuals.

Your mission : to make every moment with our customers a seamless, enjoyable, and memorable experience—from the first "hello" to the last transaction. Your day-to-day duties will include :

• Welcoming each customer like a distinguished guest : in-store or remotely, you'll offer clear, practical, and personalized solutions (returns, rentals, second-life purchases, financing, etc.).
• Providing a simple, fast, and tailored payment experience for each situation (traditional checkout, mobile, self-checkout, etc.).
• Managing online orders (click & collect, ship from store, etc.) with efficiency, traceability, and a user-friendly experience upon pickup.
• Contributing to the store's omnichannel performance by streamlining customer journeys and processing feedback to enhance the overall experience.
• Selling with heart, directing customers to the right product or service, even if it's online or in stock elsewhere—because a well-advised customer is a happy customer. At Decathlon, you're never "just at the checkout" : you're a true creator of connections and emotions, a key part of our collective success.

Profile

What we're looking for in you :

• You deeply enjoy human contact and enjoy helping, guiding, and reassuring.
• You're a salesperson at heart : selling intelligently, offering an extra service, personalizing interactions... that's your thing!
• You're dynamic, rigorous, and responsive—you like things to be dynamic, but always with care.
• You're comfortable with digital tools and know how to manage multiple channels (physical, online, etc.).
• You love working in a team, learning, growing, and contributing to a shared adventure.

What you'll gain by joining us :

At Decathlon, your smile counts, your sense of service makes the difference, and your progression is encouraged. Join a company where business is lived with passion and where every talent has its place.