Solutions Engineer - Life Sciences

Surescripts; France; Hybrid; EUR 134,000 - 164,000; Full time

Benefits offered by this job

Flexible hybrid work

Job summary

Surescripts is seeking a Solutions Engineer to support sales and account management by articulating technology and product positioning to business, clinical, and technical stakeholders. You will master product capabilities and interdependencies to provide SME guidance across the portfolio during the sales cycle.

In this role you will design solution sets tailored to customer needs, vet new discovery conversations for fit, and support customer teams integrating with Surescripts technologies prior

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years in related, progressive roles.
• 5+ years in vendor sales support within healthcare technology.
• 5+ years of experience in health care technology standards.
• Ability to understand complex healthcare requirements and use cases.
• Ability to rapidly understand and simplify industry technology standards.

Responsibilities

• Support sales and account management by articulating Surescripts technology and positioning to stakeholders.
• Lead technical product/solution positioning to address customer needs.
• Act as a trusted advisor on network requirements and solution capabilities.
• Assist in evaluating customer use cases and solution positioning.
• Serve as SME during early customer integrations prior to contract execution.
• Contribute to initial discovery and vetting of net-new inquiries for fit with network requirements.
• Represent Surescripts at industry events and conferences.
• Drive responses to RFPs/RFIs with sales for available products.
• Provide market intel to Product Innovation to guide future solutions.

Skills

Vendor sales support

Healthcare technology standards

HL7 FHIR

NCPDP

X12

Project management

Independent worker

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary

The Solutions Engineer is responsible for supporting the sales and account management teams during the Surescripts sales process and must be able to articulate technology and product positioning to business, clinical and technical stakeholders. The Solutions Engineer will maintain a deep understanding of product capabilities, limitations, inter-dependencies, market-positioning and use case definitions in order to provide subject matter expertise across the Surescripts portfolio.

This role delivers product specific overviews, as well as solution set design and positioning based on a customer’s needs during the sales process. Solutions Engineers play a significant role in aiding network access integrity through the vetting of net-new discovery conversations ensuring that Surescripts has a robust understanding of the potential customer entity and their proposed use case for given solutions. The incumbent may be asked to support customer project teams integrating with Surescripts' technologies prior to contract execution. This role will inform customer resources on the potential level of effort and best practices for use of Surescripts solutions and answer technical questions in the early stages of a customer’s integration efforts during the sales cycle.

Responsibilities

• Support sales and account management teams as a shared resource that can articulate Surescripts technology and product positioning to business, clinical and technical stakeholders:

  • Lead the development and delivery of technical product/solution positioning in support of sales and account management goals that solve customer needs.

  • Function as a trusted advisor in educating prospective and current customers on network requirements and solutions capabilities.

  • Assist sales and account management in evaluating existing customer use case and solution positioning.

  • Serve as Surescripts technical and product subject matter expert in the early stages of customer integrations prior to contract execution.

• Conduct initial discovery and vetting of net-new prospect inquiries to validate potential customer types and use case requests to ensure they meet network requirements.

• Represent Surescripts and our solutions at field events such as industry conferences, seminars, tradeshows and user group conferences across all market segments.

• Drive the response to RFPs/RFIs in partnership with sales for generally available products.

• Convey market intel and potential future product needs based on customer/prospect sales conversations to Product Innovation to help fuel future innovation of Surescripts solutions.

Qualifications

Basic Requirements:

• Bachelor’s degree or equivalent experience.

• 8+ years of experience in related, progressive roles.

• 5+ years of experience in vendor sales support/account management/implementation within the healthcare technology industry.

• 5+ years of experience in health care technology standards and protocols.

• Demonstrated ability to understand complex healthcare industry requirements as well as complex use cases for Surescripts solutions.

• Demonstrated ability to rapidly understand and simplify industry technology (NCPDP, X12, HL7 FHIR etc).

• Demonstrated ability to drive projects independently.

Preferred Qualifications:

• Experience supporting life sciences customers such as pharmaceutical manufacturers, including patient access, adherence, or commercialization solutions

• Experience in B2B/e-commerce or healthcare transaction processing

• Experience developing and/or implementing healthcare solutions leveraging standards such as NCPDP, X12, HL7, or FHIR

• Familiarity with life sciences data flows, integrations, or patient support programs

• Experience using Salesforce

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

What You’re Like

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $150,100 - $183,500 per year. Your base pay may vary