Solution Manager H/F

ALTEN; Boulogne-Billancourt; On-site; EUR 70,000 - 110,000; Full time

Job summary

ALTEN, leader international en ingénierie et IT, recherche un Solution Manager pour maintenir des systèmes stables et conformes. Vous travaillez avec les clients et les prestataires, en collaboration avec les équipes delivery pour déployer de nouvelles solutions et améliorer la performance du Business Information System.

En tant que chef d’équipe, vous gérez les livrables, les releases et les upgrades, coordonnez les activités des équipes de support, et garantissez une haute satisfaction client

Qualifications

• Comprendre les besoins explicites et implicites des parties prenantes.
• Gérer les équipes et les ressources (fournisseurs/contractuels).
• Fortes compétences analytiques et résolution de problèmes.
• Bonne maîtrise des méthodes agiles et Jira.
• Capacité à documenter et présenter les exigences métiers.
• Dynamique et capable de travailler en équipe multiculturelle.

Responsibilities

• Diriger et gérer les livrables de l'équipe support et contractants, et assurer la qualité et la performance des applications et du support.
• Surveiller et résoudre les incidents de haute priorité pour les utilisateurs professionnels, guider l'équipe et communiquer avec les parties prenantes.
• Mettre en œuvre des processus opérationnels conformes ISO 27001 pour toutes les activités de support applicatif.
• Gérer les audits d'applications sur les plateformes et solutions.
• Assurer la disponibilité des plateformes supportées et minimiser l'impact métier.
• Identifier et mettre en œuvre des opportunités d'amélioration et d'automatisation.
• Jouer le rôle de Release Manager pour les applications assignées et coordonner les mises à jour et patches.

Skills

Leadership

Team management

Incident management

Analytical thinking

Troubleshooting

Communication

Requirements gathering

Agile methodologies

Jira

Education

Master degree (Bac+5)

ITIL certification

Agile certification

3-5 years of experience in business analysis

Tools

Jira

Job description

Détail du poste

ALTEN : MAKE IT HAPPEN !

A global leader in engineering consulting and IT services, ALTEN employs over 57,000 people across some thirty countries, comprising three main groups: Engineer Consultants, Support Functions, and Business Managers.

Our Support Functions (Human Resources, Finance, Legal, Procurement, Communications, and Marketing) are the pillars of the Group and drive its growth; come boost your career by joining a stimulating environment and taking advantage of our training and mobility programs!

The Front Office department of ALTEN Group's IT department deploys Customer Relationship Management (CRM), recruitment, and Business Intelligence (BI) solutions, along with their supporting systems, across the Group. Working closely with the business (sales, recruitment, and technical teams), it designs, optimises, and maintains these solutions in operational condition to effectively support ALTEN's business activities.

Role Overview

The solution manager is in charge to maintain systems stable, compliant, and reliable, engaging with customers and service providers to resolve issues, and partnering with solution delivery to deploy new solutions and capabilities.

As a team leader, the solution manager will contribute to manage deliverables, systems/applications releases and upgrades, he/she collaborates with other support teams, drives continuous improvements, and ensures our solutions are supported with the highest level of customer satisfaction.

His/Her main objective is to improve performance, contribute to the operation and participate in the management and evolution of the Business information system.

He/She ensures that the Business Information System is consistent with the strategy, operating modes and processes defined at the Business level. He/She is in charge to set the Governance and to manage the corresponding bodies especially with the customers of the solution.

Key Responsibilities

• Responsible to lead and manage deliverables of the support team/contractors and accountable for the quality and performance of application and corresponding support
• Oversee and resolve high priority incidents for business users, provide guidance and direction to the team, and manage stakeholder communication
• Implement and execute operational compliance processes to ensure all application support activities are ISO 27001 compliant
• Manage application audits conducted on the supported platforms and solutions
• Ensure availability of all the supported platforms to minimise business impact
• Take leadership role to identify and implement continuous improvement and automation opportunities
• Act as Release manager for assigned applications with direct responsibility to lead platform upgrades, application maintenance releases and system patching.
• Manage and report on application support activities, operational and compliance processes

Le profil recherché

Skills and Competencies

• Experience determining the explicit and implicit needs and requirements of various stakeholders.
• Experience managing colleague Teams, vendors and contracted resources in both a staff augmentation and outsourcing model
• Strong analytical, critical thinking, and troubleshooting skills
• Ambition to learn and utilise emerging technologies while working in a stimulating team environment
• Excellent written, interpersonal, and oral communication skills, communicate and liaise broadly across functions and the global organisation.
• Strong problem resolution, negotiation, and influencing skills.
• Experience creating documentation such as business case documentation or business requirements summaries.
• Deep knowledge of agile methodologies and agile planning tools such as Jira.

Qualifications

• Master degree (or equivalent years of experience). [Bac +5]
• [3-5] years of experience in business analysis.
• Background in Enterprise service, or industrial CIO organisation is preferred
• ITIL certification is preferred.
• Professional certification in agile methodologies is preferred.