Solution Expert

360Learning SA; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Work From Home stipend

RTT (Reduced Time Off)

Lunch vouchers

Medical insurance

Gym subscription

One month parental leave for the second parent

Résumé du poste

360Learning SA is seeking a Solution Expert in Paris to support enterprise clients throughout their lifecycle. This role involves delivering tailored solutions, leading complex integrations, and developing scalable processes. The ideal candidate will have 3 years of consulting experience and proficiency in APIs.

Offering flexible work arrangements, the position focuses on maximizing customer impact and delivering professional services, backed by a supportive onboarding process.

Qualifications

• 3 years of professional consulting experience, preferably in a customer-facing role.
• Previous deployment experience of SaaS products, ideally HR-related.
• Good understanding and experience working with APIs and SSO configuration.

Responsabilités

• Become a Trello expert through our onboarding process.
• Support up to 30 active projects simultaneously.
• Deliver professional services to existing customers.

Connaissances

Consulting experience

SaaS deployment

Project management

API understanding

Client-first mindset

Adaptability

Organizational skills

Professional proficiency in French

Professional proficiency in English

Professional proficiency in German

Description du poste

Overview

Our Solution Expert team plays a key role in supporting strategic customers in the RUN phase, acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.

Customers manage a portfolio throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities.

These large and strategic accounts have deployed the platform and have a strong level of autonomy, relying on your technical and functional expertise to lead complex integrations (APIs, flat files, third‑party tools), redesign platform architecture, run solution audits, and provide high‑level recommendations to maximize business impact and long‑term value.

Responsibilities

Within 1 month

• Become a Trello expert through our onboarding process.
• Understand our product offering through training.
• Master our platform and be able to support clients on basic requests through ticketing.

Within 3 months

• Own your portfolio of 10 enterprise clients and lead up to 30 active projects simultaneously.
• Answer questions coming from your portfolio of clients.
• Support the Customer Success partner on functional and technical questions.
• Successfully implement integration (SSO, third‑party tools), deliver technical expertise on how to integrate their learning platform into their technical environment and troubleshooting.

Within 6 months

• Pitch the value of the 360Learning platform.
• Develop repeatable and scalable processes to improve project quality and delivery.
• Support strategic customers throughout their contract from an expertise standpoint.
• Deliver professional services to our existing customer base.

Within 12 months

• Onboard another Solution Expert.
• Contribute to our knowledge base to share best practices and lessons learned.
• Work with our partner ecosystem to strengthen the services proposed to our clients.
• Deliver platform audits to clients.
• Deliver professional services proposed in our Professional Service catalogue.

Qualifications

• 3 years of professional consulting experience, preferably in a customer‑facing role.
• Previous deployment experience of SaaS products, ideally HR related.
• Project management skills.
• Good understanding and experience working with APIs, SSO configuration and troubleshooting.
• Solution‑oriented, client‑first mindset in everything you do.
• Ability to adapt to your audience, flexible in tackling conversations with highly technical stakeholders, and reducing complexity to common terms with less technical stakeholders.
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations.
• Full professional proficiency in French, English, and German.

Benefits & Compensation

• Compensation: package includes base salary, variable component and equity.
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, one month parental leave for the second parent.
• Balance: Flexible hours, full remote work possible anywhere in France.
• Diversity, Equity, and Inclusion: We have six active ERGs.
• Corporate Social Responsibility: Review our CSR Charter.
• Culture: The Convexity culture promotes measurable impact.

Interview Process

• Phone screen with our Talent Acquisition Manager.
• Discovery meeting with a Solution Expert.
• Case study meeting with two Solution Expert Coaches and a Solution Expert.
• Clarification meeting with our Head of Professional Services.
• Culture fit meeting with our Chief Human Resources Officer.
• Offer.

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams accelerate upskilling with the help of internal experts instead of slow top‑down training. 360Learning is the easiest way to onboard and upskill employees, train customer‑facing teams, and enable customers and partners—all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

EEO Statement

Learning includes everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectivity, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world. Thus, 360Learning is proud to be an equal‑opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.