SHORT-TERM RENTAL MANAGER

Monnoyeur Group; Villers-Saint-Paul; On-site; EUR 30,000 - 40,000; Full time

Job summary

Monnoyeur Group, en France à Villers-Saint-Paul, recherche un(e) Gestionnaire LCD à temps plein. Le candidat sera chargé de gérer les contrats de location, d'assurer le service client et le suivi administratif.

Le poste exige un Bac à Bac +2 en administration ou ventes, et offre un environnement de travail engagé axé sur le respect et la convivialité.

Des compétences organisationnelles, relationnelles et un niveau d'anglais intermédiaire sont nécessaires.

Qualifications

• Expérience significative en gestion administrative ou commerciale.
• Connaissance générale des produits.
• Niveau d'anglais intermédiaire (B1).

Responsibilities

• Gérer les relations client et les contrats de location.
• Assurer la conformité et le suivi des documents administratifs.
• Participer à la facturation et à la résolution des litiges clients.

Skills

Compétences organisationnelles

Relation client

Écoute active

Education

Bac à Bac +2 en administration ou ventes

Tools

Outils informatiques

Job description

## SHORT-TERM RENTAL MANAGERApplyremote type: Onsitelocations: VILLERS ST PAULtime type: Full timeposted on: Posted Todayjob requisition id: JR2700*Aprolis**, filiale du Groupe Monnoyeur, propose à ses clients depuis plus de 70 ans des solutions de location, achat et maintenance d'engins de manutention.**Partenaire et distributeur exclusif des marques Cat Lift Trucks et Crown en France, Aprolis possède la gamme de matériel de manutention la plus large du marché.**Aprolis est une entreprise aux valeurs humaines, telles que le Respect, l’Esprit d’entreprendre, le courage et la convivialité qui animent l’ensemble de nos équipes dans un esprit d’inclusion.*Nous sommes à la recherche d’un ou d'une Gestionnaire LCD sur Villers Saint Paul.**Job Description Summary**JOB PURPOSE Based on the activities assigned by his/her hierarchy, the short-term rental manager is responsible for customer relations and the administrative management of his/her area. He/shemanages equipment rental contracts from inception to takeover.**Job Description**SIGNIFICANT ACTIVITIESCustomer service- Welcome customers (by telephone and/or in person)- Identify customer needs- Ensure compliance (periodic general inspections, etc.), availability and pricing of equipment with internal stakeholders (sales and technical teams, etc.)Administrative management- Create and update customer account- Draw up quotations, based on information provided by internal and/or external stakeholders (sales teams, customers, etc.)- Create and monitor sublease contracts in the business tool, where applicable- Create and track rental contracts in the business tool- Ensure receipt and conformity of documents (signed quotations, purchase orders, insurance certificates, etc.), and follow up where necessary- Update contracts where necessary, in the event of amendments (riders, etc.)- Plan rental and organize transport (delivery and return) of equipment- Administrative follow-up of incoming and outgoing materials in the business tool- Draw up supplier purchase orders (transport, etc.)Billing- Invoicing contracts- Invoice breakage and repairs, if necessary- Participate in the resolution of customer disputes and the collection of customer receivables, in collaboration with internal stakeholders (collections teams, etc.)RESPONSIBILITIES AND SCOPE FOR ACTION- Ensure the quality of customer relations- Be a privileged contact for internal and external stakeholders- Ensure the creation and follow-up of files (rental, sublease, etc.) in the tool business- Ensure billing compliance and deadlines- Know and apply internal and external compliance procedures and rulesPROFESSIONAL KNOWLEDGEDIPLOMA(S) AND/OR EXPERIENCE(S)Bac to Bac +2 level in administration and/or sales preferred and/or significant experience preferredSPECIFIC KNOWLEDGE(S)Technical skill(s)- General administrative knowledge (planning, order management, etc.)- Basic knowledge of sales (customer relations, suppliers, etc.)- Basic knowledge of products (ranges, functions, etc.)- General knowledge of IT tools and information systems- Intermediate level in English (B1)Behavioral skill(s)- People skills- Organizational skills- Responsiveness- Adaptability- Active listening- Curiosity