TECHNICAL EXPERT

Monnoyeur Group; Sainte-Catherine; On-site; EUR 40,000 - 55,000; Full time

Job summary

Monnoyeur Group is searching for a Technical Expert based in Sainte-Catherine. The role involves providing technical support for equipment maintenance and repair to enhance customer satisfaction. This position requires in-depth knowledge in mechanical, electrical, and hydraulic systems and demands strong English communication skills.

The ideal candidate will have either a higher education degree or significant experience in the field, alongside the ability to ensure compliance with health and safety regulations.

Qualifications

• 2 years higher education in maintenance, mechanics or electrical engineering, or 5 years significant experience.
• Understanding of mechanical, electrical, and hydraulic systems.
• Advanced intermediate level in English (B2).

Responsibilities

• Provide technical support for operational teams.
• Monitor implementation of upgrade programs.
• Ensure compliance with health and safety regulations.

Skills

Technical support

Knowledge of mechanical systems

Knowledge of electrical engineering

English proficiency (B2)

Education

2 years higher education in maintenance, mechanics, or electrical engineering

Tools

IT tools and information systems

Job description

## TECHNICAL EXPERTApplyremote type: Onsitelocations: SAINTE CATHERINEtime type: Full timeposted on: Posted Todayjob requisition id: JR2730R.P.A, filiale du Groupe Monnoyeur, propose à ses clients des solutions de location, achat et maintenance d'engins de manutention.R.P.A est une entreprise aux valeurs humaines, telles que le Respect, l’Esprit d’entreprendre, le courage et la convivialité qui animent l’ensemble de nos équipes dans un esprit d’inclusion et de proximité.Nous sommes à la recherche d’un(e) Expert(e) technique.**Job Description Summary**JOB PURPOSE Based on the activities assigned by his/her superiors, the technical expert contributes his/her technical expertise to the operational teams in order to guarantee a good level of equipment maintenance and repair, and thus contribute to customer satisfaction.**Job Description**SIGNIFICANT ACTIVITIESTechnical support- Provide technical support (diagnostics, repairs, installations, etc.) for operational teams- Help install equipment on customer sites- Feed the technical database and business tools- Be a preferred technical contact for suppliers (requests for technical documents, field support, etc.)- Respond to requests and provide technical support to internal stakeholders (warranty teams, design office, sales, marketing, etc.)Communication- Produce technical bulletins for operational teams, based on supplier documentation- Draft and distribute upgrade programs, in compliance with internal procedures, based on an analysis of the manufacturer programs receivedProducts- Contribute to the listing of new products and support internal stakeholders (introduction, launch, etc.)- Monitor products (applications, functionalities, etc.)Training- Contribute to the continuous improvement of technical training offerings, based on operational needsRESPONSIBILITIES AND SCOPE FOR ACTION- Act as a technical reference for internal stakeholders and guarantee technical support- Monitor implementation of upgrade programs- Ensure compliance of workstations and tools (vehicle, tools, etc.)- Know and strictly apply health and safety rules (personal protective equipment, procedures, etc.)- Know and strictly apply environmental rules (sorting, anti-contamination, etc.)- Know and apply internal and external compliance procedures and rulesPROFESSIONAL KNOWLEDGEDiploma(s) and/or experience(s)2 years' higher education in maintenance, mechanics or electrical engineering and/or 5 years' significant experience preferredSpecific knowledge(s)Technical skill(s)- Knowledge in-depth in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.)- General knowledge of products (ranges, functionalities, etc.)- General knowledge of health, safety and environmental regulations- General knowledge of IT tools and information systems- Advanced intermediate level in English (B2)Behavioral skill(s)- Analytical skills- Rigor- Reactivity- Pedagogy- Adaptability