Shop Manager

Michael Kors; Strasbourg; Sur place; EUR 24 000 - 57 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Clothing allotment

Employee Wellbeing programme

Résumé du poste

Michael Kors is seeking a results-oriented retail leader to coach and develop a dynamic host store team. You will ensure high standards of service, training, and brand integrity while driving sales on the shop floor.

Responsibilities include leading weekly business reviews, collaborating with partners, and maintaining stock and visual presentation. English communication is essential in a fast-paced luxury retail environment.

Qualifications

• Proven experience in retail and team leadership within a dynamic environment.
• Comfort with technology and ability to use digital tools to enhance customer experience.
• Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude.
• Strong organizational and interpersonal skills, with attention to detail.
• Proficiency in retail metrics, KPIs, and Microsoft Office.
• Effective communication skills in English.

Responsabilités

• Inspires, coaches, and supports the store team to build accountability and high performance.
• Onboards and develops new team members with inclusive training.
• Provides constructive feedback to help team grow.
• Upholds brand standards for presentation and professionalism.
• Drives sales and analyzes reports to meet or exceed targets.
• Communicates business results and opportunities and drives product knowledge.

Connaissances

Retail leadership

Customer service

English communication

Microsoft Office

Outils

Microsoft Office

Description du poste

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — “I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs.” Michael Kors - Who You Are:

Who You Are:

You’re a results-oriented retail professional who thrives in a dynamic environment.

What You’ll Do:

• People inspire, coach, and support the host store team to build a culture of accountability and high performance.
• Assist in onboarding and developing new team members, ensuring inclusive and effective training.
• Provide constructive feedback to help team members grow and succeed.
• Uphold brand standards for presentation and professionalism in a respectful and inclusive manner.
• Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture.
• Sales Meet and exceed Shop in Shop sales goals holding self and the team accountable for the results.
• Analyze reports and develop action plans to ensure expectations are met or exceeded.
• Track and communicate business results and opportunities, driving sales and product knowledge.
• Ensure sales and unit goals and all relevant KPIs are in place for MK Ambassadors and communicated effectively.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
• Identify and communicate product and inventory needs in a timely manner.
• Educate retail partner sales associates on Michael Kors's selling experience.
• Manage and conduct weekly/monthly business overview and seasonal product training with retail partners’ sales manager, selling specialist and associates.
• Service Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust.
• Support consistent client communication using all available tools and channels.
• Manage the client database to identify opportunities for engagement and growth.
• Maintain a visible presence and model elevated service standards.
• Empower team members to resolve customer concerns with empathy and autonomy.
• Operations Ensure the shop-in-shop and stockroom are well-maintained, organized, and accessible.
• Partner with retail teams to keep visual graphics current and impactful.
• Oversee timely processing of deliveries and stock placement.
• Maintain open communication with corporate, regional, and district teams.
• Collaborate on visual merchandising strategies and ensure consistent execution.
• Use company communication platforms effectively and follow through on required actions.

You’ll Need to Have:

• Proven experience in retail and team leadership within a dynamic environment.
• Comfort with technology and ability to use digital tools to enhance customer experience.
• Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude.
• Strong organizational and interpersonal skills, with attention to detail.
• Proficiency in retail metrics, KPIs, and Microsoft Office.
• Effective communication skills in English.

What We Offer:

• Competitive compensation package.
• Clothing allotment.
• Employee Wellbeing programme.

Compensation Range: 24,000.00 - 56,500.00 EUR

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special‑edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.

We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.

Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognised protected basis prohibited by applicable law.

M/D/F/V — The Company is an equal employment opportunity employer.

The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants and employees based on any of these protected categories.