ServiceNow Tech Consultant, Platinion

The Boston Consulting Group GmbH; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading consulting firm is seeking a Senior Consultant specialized in ServiceNow to design and deliver IT solutions for business transformation. This role involves working on IT Service Management and Operations, supporting workshops, and enhancing user experience. Candidates should have experience in IT consulting, an understanding of ITSM processes, and familiarity with ServiceNow’s AI features. Join a team that collaborates closely with Managing Directors and partners to drive digital excellence.

Qualifications

• 0–7 years of experience in IT consulting, digital transformation, or workflow automation.
• Deep understanding of ITSM processes (incident, change, request) and ITOM concepts.
• Familiarity with ServiceNow platform and AI-driven modules.

Responsabilités

• Design, configure, and deliver workflow solutions.
• Support workshops, functional design, and process implementation.
• Collaborate to improve platform performance and user experience.

Connaissances

IT consulting

Digital transformation

Workflow automation

IT Service Management

Analytical mindset

Collaborative working style

Formation

ServiceNow Certified System Administrator (CSA)

Outils

ServiceNow

Description du poste

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

About BCG Platinion

BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.

Practice Area

BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group’s existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquiredMAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design.

We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations.

What You’ll Do

As a (Senior) Consultant specialized in ServiceNow, you will contribute to the design, configuration, and delivery of workflow solutions supporting IT and business transformation. You will work on core ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and Configuration Management (CMDB). You will support workshops, functional design, and implementation of processes like incident, change, request, and service catalog. You will also contribute to discovery and service mapping initiatives, assist in CMDB data modeling, and progressively develop skills in AI-driven modules such as AI Control Tower and AIOps.

• Participating in client workshops and documenting business and functional requirements.
• Supporting testing, deployment, and user training.
• Collaborating with cross-functional teams to improve platform performance and user experience.
• Learning to leverage ServiceNow’s AI and automation features for predictive and proactive operations.

What You’ll Bring

• 0–7 years of experience in IT consulting, digital transformation, or workflow automation.
• Deep understanding of ITSM processes (incident, change, request) and ITOM concepts.
• Familiarity with ServiceNow overall platform and modules including AI control tower and AIOps capabilities.
• Awareness of CMDB, CSDM, and integrations (APIs, web services).
• Curiosity for AI/automation features such as AI Control Tower and AIOps.
• ServiceNow Certified System Administrator (CSA) would be a plsu or willingness to obtain certification.
• Analytical mindset, collaborative working style, and strong problem-solving attitude.

Who You’ll Work With

• BCG Managing Directors and Partners (MDP's)
• PLA Managing Directors (MD's)
• BCG Consultants at all levels
• PLA Consultants at all levels
• Clients, vendors, partners

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer. Click here for more information on E-Verify.