Senior ML Engineer - LLMs, RAG & Conversational AI

Gorgias; Paris; Sur place; EUR 70 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive salary & equity

5-week vacation + RTT

Paid sick leave

Paid parental leave

MacBook Pro

Private health insurance

Home workstation setup budget

Learning budget

Annual company summit

Résumé du poste

Gorgias is hiring for a Machine Learning role to build and operate AI-driven customer support agents and sales tools. You will own feedback loops, model observability, and continuous training across LLM-based systems, RAG pipelines, and classifiers, collaborating with engineers and product managers to deliver scalable ML services.

Applicants should have 5+ years in ML and software development, strong Python skills, experience with LLMs, and a Master’s in a STEM field.

Qualifications

• 5+ years of experience in machine learning and software development.
• Hands-on experience building and operating LLM applications, RAG systems, and NLP classifiers.

Responsabilités

• Own feedback loops, observability, and continuous training for deployed systems and models (Hugging Face, Vertex AI, multiple LLM providers).
• Work on agentic LLM systems, retrieval-augmented generation (RAG), and NLP classifiers.
• Solve product-facing problems using classical NLP and/or LLMs.
• Maintain the ML team's data pipeline (BigQuery, dbt).
• Collaborate with data engineers, software engineers, and product managers to understand requirements and feedback.

Connaissances

Python

Machine Learning

NLP

LLMs

Formation

Master's degree in STEM

Outils

GCP

Description du poste

Gorgias is hiring for a Machine Learning role to build and operate AI-driven customer support agents and sales tools. You will own feedback loops, model observability, and continuous training across LLM-based systems, RAG pipelines, and classifiers, collaborating with engineers and product managers to deliver scalable ML services.

Applicants should have 5+ years in ML and software development, strong Python skills, experience with LLMs, and a Master’s in a STEM field.