Senior Field Application Systems Engineer Voice Alarm and Fire Detection H/F

Honeywell Technologies; France; On-site; EUR 65,000 - 95,000; Full time

Job summary

Honeywell Technologies is seeking a field application engineer specializing in voice alarm and fire detection systems. You will translate customer needs into compliant, robust architectures and drive opportunities with sales teams.

You will support pilots, installations and training, while coordinating with customers, partners and internal teams to ensure successful deliveries and ongoing satisfaction.

Qualifications

• Higher technical education in electronics, electrical engineering, telecoms, acoustics or fire safety.
• Equivalent professional experience may be considered.
• Experience in application engineering or customer-facing technical sales.

Responsibilities

• Act as advanced technical reference for voice alarm and fire detection systems.
• Translate customer needs into robust system solutions.
• Support sales with technical validation, pilots and field deployments.
• Coordinate with partners, customers and internal teams across lifecycle stages.
• Maintain accurate Salesforce data and project records.

Skills

Voice alarm design

Public address systems

Fire detection interfaces

Sales support experience

CRM Salesforce

Multinational collaboration

Bilingual French/English

Presentation and training

Project management

Education

Higher technical education in electronics/Electrical/Telecommunications/Acoustics/Fire safety

Equivalent professional experience

Tools

Salesforce

Job description

• Provide advanced pre-sales and post-sales field application engineering support for voice alarm and fire detection systems, with voice alarm as the primary area of specialization.
• Translate customer needs, specifications and site constraints into compliant, competitive and technically robust system solutions.
• Develop business opportunities by combining technical expertise, customer engagement, solution promotion and support for the sales organization.
• Support partners and customers throughout the project lifecycle, from opportunity qualification and solution design through pilot installations, commissioning assistance, training and technical follow-up.

Job Description

• Provide advanced pre-sales and post-sales field application engineering support for voice alarm and fire detection systems, with voice alarm as the primary area of specialization.
• Translate customer needs, specifications and site constraints into compliant, competitive and technically robust system solutions.
• Develop business opportunities by combining technical expertise, customer engagement, solution promotion and support for the sales organization.
• Support partners and customers throughout the project lifecycle, from opportunity qualification and solution design through pilot installations, commissioning assistance, training and technical follow-up.

Working Relationships

• Works closely with Sales, Specification, Offering Management, Customer Marketing, Technical Support, Field Service, R&D, Quality and Certification teams.
• Interacts directly with end customers, consulting engineers, system integrators, installers, distributors and regional third-party suppliers.
• Collaborates, where relevant, with certification bodies, standards committees, civil safety authorities and other technical organizations.
• Coordinates technical and commercial exchanges within a multinational matrix organization.

Area Main Activities

Customer requirements and solution design

Analyze customer requirements, specifications, applicable requirements and site constraints. Define suitable system architectures and application solutions for voice alarm and fire detection. Prepare technical proposals, system descriptions, bills of materials and solution presentations.

Pre-sales and post-sales support

Provide primary technical support to sales teams, partners and customers before and after the sale. Answer technical questions, support project reviews, contribute to demonstrations and help resolve application or integration issues.

Business development

Develop senior-level customer relationships, retain existing customers and support new customer acquisition. Identify projects and opportunities, promote appropriate technologies and propose alternative design approaches that enhance customer value and commercial potential.

Projects, pilots and field support

Manage or support pilot installations and strategic projects. Coordinate installation activities with internal and external support teams. Perform or support testing, commissioning and system validation, and ensure prompt escalation and resolution of technical issues.

Training and partner capability development

Prepare and deliver technical and application training to customers, partners, sales representatives and internal support teams. Ensure relevant stakeholders understand product functions, system capabilities, correct application and basic troubleshooting principles.

Market, product and technical feedback

Monitor market developments, technologies, customer expectations and competitor positioning. Provide structured field feedback to Offering Management and R&D, and contribute to product development, certification activities and solution improvement.

Sales process and reporting

Keep Salesforce information on opportunities, projects, technical profiles, customer visits and account plans up to date. Document key technical decisions, risks, actions and follow-up commitments.

Responsibilities

Responsibilities and Scope of Authority

• Act as the advanced application technical reference for voice alarm solutions and provide competent support for fire detection systems.
• Ensure the technical quality, consistency and completeness of proposed application solutions within the assigned scope.
• Work autonomously from customer needs and general business priorities while complying with cost, quality, schedule, safety, standards and regulatory constraints.
• Contribute to sales growth through technically differentiated solutions, effective customer engagement and rigorous opportunity follow-up.
• Ensure the integrity of data relating to assigned opportunities and activities in Salesforce.
• Coordinate cross-functional contributors for complex opportunities, pilots and customer issues, and elevate risks when necessary.
• Support certification maintenance and product or solution development activities when regional application expertise is required.
• Contribute to customer satisfaction, company reputation and continuous improvement through clear communication, responsiveness and reliable technical recommendations.

Qualifications

Specific Professional Knowledge

• Demonstrated expertise in voice alarm, public address, audio system design and safety-related audio applications.
• Sound practical knowledge of fire detection systems and their interfaces with voice alarm solutions.
• Ability to interpret customer specifications and translate them into system architecture, product selection and application documentation.
• Commercial acumen and customer-facing experience, including solution presentation, opportunity development and value-based technical discussions.
• Experience in pre-sales and post-sales technical support, project coordination, testing, commissioning assistance and troubleshooting.
• Knowledge of applicable French and European standards, certification expectations, quality requirements and industry practices for the relevant systems.
• Excellent presentation, training, communication and project management skills.
• Proficiency with standard office tools and CRM systems, particularly Salesforce.
• Fluent written and spoken French and English; any additional language is an asset.
• Ability to work effectively within a multinational matrix organization.

Education and Experience

Education / Qualifications

Higher technical education in electronics, electrical engineering, telecommunications, acoustics, fire safety or a related discipline; equivalent professional experience may be considered.

Experience

Proven experience in application engineering or customer-facing technical sales in voice alarm, professional audio, life-safety systems or related electronic systems. Hands-on experience with fire detection systems is required.

Employee Responsibilities For Health, Safety And Compliance

• Contribute, within the scope of the role, to the company’s annual objectives.
• Comply with applicable quality processes, procedures, operating instructions and ethical requirements.
• Comply with workplace and customer-site safety instructions and rules.
• Protect confidential customer and company information, and maintain accurate business and technical records.
• Contribute to customer satisfaction and the company’s reputation through professional conduct, technical integrity and high-quality service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.