Senior Desktop Administrator

MyJob.Company; Paris; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading IT company is seeking a Senior Desktop Administrator to enhance IT infrastructure and implement innovative solutions. You will support the evolution of workstations, writing procedures and documentation for Helpdesk, and manage escalated incidents. Ideal candidates have 8-10 years of relevant IT experience and familiarity with technologies like Windows OS and VMware Horizon. This role is crucial for ensuring consistent support and integration of security policies in a dynamic environment.

Qualifications

• 8-10 years of experience in IT, ideally with management experience.
• Experience with Windows 7 and Windows 10 administration.
• Familiar with application virtualization technologies.

Responsibilities

• Enhance the Workstation Master.
• Write procedures and technical documentation for Helpdesk.
• Manage incident escalations from various support teams.
• Align services between different Masters and create synergy.
• Build an end-user service catalog in collaboration with Helpdesk.
• Propose and validate technical solutions for workstation evolution.

Skills

Windows workstation OS administration

Microsoft SCCM

Application Virtualization (VMware Horizon)

Technical documentation writing

Incident management

Job description

The IS Department (35 collaborators) is looking for a Senior Desktop Administrator. Whose challenges are propose and implement innovative solutions with a real business value and improve process and knowledge transfer to support team.

Job Description

The Desktop Administrator will have to: Contribute to the IT infrastructure transformation, which consists of putting in place solutions to take advantage of opportunities provided by new technologies (Cloud, Application virtualization …).

Main topics

• Harmonize Workplace for all users (One workstation for all users)
• Offer an up-to-date workstation
• Define the right technology and architecture to implement in the framework of infrastructure and applications strategy.
• Advice and suggest innovative solutions when relevant
• Contribute to the Workstation evolution and support by ensuring a stable and scalable master that integrate security policy

Main activities

• Ensure the enhancement of Workstation Master
• Write Procedure and technical documentations for Helpdesk
• Manage incident escalation from different support team
• Compare different Master used (Corp & Bu) and make recommendations to align service and create synergy
• Contribute to the build of an end-user service catalog in collaboration with Helpdesk
• Advice, propose and validate technical solutions to make Workstation evolution easiest as possible

Qualifications

You have eight to ten years experience in a similar IT position with various internal and external interactions (Infrastructure Delivery, Security, Helpdesk…). Ideally you held a first management position for a small team.

Your expertise covers: Windows workstation OS (Windows 7, Windows10) and all components needed for his administration and tuning. Packaging & rollout technology: Microsoft SCCM, MSI… Application Virtualization: VMware Horizon suite (preferred), Micros