Senior Data Analyst - GenAI Chatbot specialist & Customer experience (Hybrid) F/M

Betclic Group; Bordeaux; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A dynamic gaming company in Bordeaux is seeking a Senior Data Analyst specializing in GenAI chatbots. You'll enhance customer experiences by analyzing KPIs and driving performance excellence. With a Master's degree and 3 years of analytics experience, you will work in a vibrant team, utilizing tools like SQL and Python. This permanent role offers a hybrid work model and competitive benefits, including paid leave and health insurance.

Prestations

25 days of paid leave

Ticket Restaurant card (€11 per day)

100% health insurance coverage

50% reimbursement of public transport costs

Hybrid work model

Access to training catalog

On-site sports classes

Extraordinary office spaces with rooftop

Internal events for employee engagement

Qualifications

• At least 3 years of Data Analytics experience in customer experience or service.
• Experience in contact center or operational fields.
• Ability to manage projects independently.

Responsabilités

• Drive team performance and operational excellence through KPIs analysis.
• Build feedback loops to measure and optimize chatbot performance.
• Support scaling chatbot capabilities with performance insights.

Connaissances

Business minded

Excellent communication

Proficient in SQL

Data visualization tool familiarity

Proactive and autonomous data manipulation

Agile

Formation

Master’s degree in Statistics/Mathematics/Economics/Computer Science

Outils

SQL

Python

Data visualization tools

Description du poste

WE ARE BETCLIC 🎯

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward‑thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting‑edge technology.

WHY JOIN US? 🚀

• An international and creative environment where every project is an opportunity to innovate
• Hypergrowth that brings new challenges and development opportunities every day
• A healthy work‑life balance: flexible remote work and workplace well‑being are essential pillars for us.
• A unique and friendly atmosphere, with 1,300 employees across 5 countries and our headquarters in Bordeaux
• Are you passionate about sports and tech? Join us and help shape the future of online gaming!

ENTER THE GAME

You will join the Data Analytics team, part of a larger Data team which also includes Data Science and Data Product Management. The Analytics team mission is to grow the business by identifying critical insights and high value opportunities. You'll integrate a fast‑growing team of +40 passionate individuals tackling challenges of all sorts: from scaling marketing campaign analytics to building complex customer segmentations to predicting the outcome of the next football game.

YOUR ROLE WITHIN BETCLIC

As a Senior Data Analyst specialized in GenAI chatbot & Customer experience, you will be a pivotal element in our contact centre excellence and the development of our GenAI chatbot. Working in close collaboration with our operational teams, your objective will be to drive team performance and support strategic decision‑making to enhance and scale our chatbot deployment.

RESPONSIBILITIES

• Drive team performance and operational excellence through KPIs analysis and agent variable performance management.
• Build an iterative feedback loop to measure, analyze, and optimise chatbot performance.
• Identify root causes of recurring issues and support request volume reduction, improving both efficiency and customer satisfaction.
• Support data‑driven scaling of chatbot capabilities by providing robust performance insights, trend analysis, and recommendations, enabling leadership to make informed investment and design decisions.
• Leverage and connect data across platforms to identify key improvement opportunities, and provide actionable recommendations.

WHO ARE WE LOOKING FOR?

You should apply if:

• You hold a Master’s degree in Statistics, Mathematics, Economics or Computer Science or equivalent from a top university
• You have at least 3 years of Data Analytics experience, ideally in customer experience or service, contact centre, or operational field
• You are "business minded" – you can make actionable and impactful recommendations
• You can manage projects independently with minimal guidance
• You have excellent communication and interpersonal skills
• You are proactive and autonomous in manipulating data (proficiency in SQL is essential)
• You are familiar with at least one Data visualization tool
• You want to grow and keep learning
• You are agile and able to adapt to a fast‑paced environment

Bonus:

• You know a programming language
• You are aware of Git & versioning concepts

WHAT ARE THE RECRUITMENT STEPS?

• If your application is selected, you will be contacted by Joe to complete an online technical test, followed by a 30‑minute HR pre‑qualification
• Next, you will have a technical interview via video call, covering SQL, Python, statistics, probability, analytics, and business sense
• You will then have one week to complete an analytical Use Case and an AssessFirst test (personality, motivations, and reasoning)
• After that, you will visit us in our offices to present your Use Case and meet Olivier – Senior Data Analytics Manager (your future manager), Iouri – Chief Data Officer, and a business stakeholder
• During your visit to Bordeaux, you will also have a final HR interview, including a debrief on your AssessFirst test

To ensure an optimal candidate experience, the Betclic recruitment process typically takes 4 to 6 weeks.

WHAT CAN YOU EXPECT?

• 25 days of paid leave and 10 RTT days
• Ticket Restaurant® card credited with €11 per day (€6 per day funded by Betclic)
• 100% health insurance coverage for you and your children
• 50% reimbursement of public transport costs or an annual sustainable mobility allowance (€230 for commuting with sustainable transport)
• Hybrid work model
• Access to a vast training catalog, with opportunities for professional development every year
• Regular training on skills you want to develop further (ML, Stats but also French or English classes)
• Extraordinary office spaces with a rooftop where you can enjoy sunny breaks with a view of the Cité du Vin
• Internal events to liven up your daily life
• On‑site sports classes and organized tournaments (Pilates, circuit training, boxing, yoga, futsal, padel, tennis…)
• Access to a state‑of‑the‑art data stack (Snowflake, Airflow, git, Tableau…)
• Complex challenges with well‑structured data thanks to our BI team, let's start analysing
• Vibrant analytical topics: imagine the future of online gambling

Permanent contract, available immediately in Bordeaux

📍 Betclic Group – 117 Quai de Bacalan, 33300 BORDEAUX