Senior Account Manager

Thefork; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health insurance

Lunch vouchers

Global, multicultural team

Résumé du poste

TheFork is seeking a Senior Account Manager to lead premium product penetration, manage top-tier client relationships, and drive revenue growth across a regional portfolio. You will collaborate with Product, Marketing, and Operations to optimise offerings and expand market share.

We value strategic thinkers with strong negotiation skills, fluent French and English, and a proven track record in B2B sales. The role offers a hybrid work model with a competitive salary and a monthly bonus.

Qualifications

• 3+ years of experience in account management or a similar commercial role.
• Fluent French and fluent English, both written and spoken.
• Fully computer literate, with experience using MS Office and Salesforce or a similar CRM.

Responsabilités

• Drive premium product penetration and optimize yield across your portfolio.
• Manage client relationships and act as trusted advisor for top-tier partners.
• Lead cross-functional initiatives with Product, Marketing, Sales, CPS and Operations.
• Conduct regular reviews, negotiations, and renewal strategies to maximise retention.

Connaissances

Sales acumen

Negotiation

Relationship mgmt

Cross‑functional collab

Strategic thinking

Fluent English

French fluency

Outils

Salesforce

Description du poste

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people‑first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

What you will do:

As a Senior Account Manager, you are a strategic commercial leader within TheFork, responsible for driving premium product penetration, maintaining yield performance, and ensuring client retention. You act as a benchmark for excellence in sales execution, relationship management, and cross‑functional collaboration.

Key Objectives

• Increase Premium Penetration (Premium & Widget adoption)
• Maintain and grow Yield Penetration
• Drive Retention through advanced negotiation and client relationship management
• Lead Cross‑functional projects

Sales & Revenue Growth

• Develop and execute growth strategies to increase premium and widget penetration across your portfolio.
• Manage and grow revenue through expert yield and pricing optimization.
• Identify new business opportunities within your existing portfolio (hunting within the group) to maximize share of wallet for premium and grow recurrent revenue.
• Analyze weekly revenue performance (top and low performers) and take corrective actions.
• Drive the penetration of key products (SO / Yums / SY / Festival).

Client Relationship Management

• Build and maintain long‑term strategic relationships with top‑tier (A‑level) partners.
• Act as a trusted advisor and ambassador of TheFork, promoting the brand in all calls.
• Conduct regular field visits or video calls meetings to strengthen client relationships and identify growth opportunities.
• Lead retention negotiations using advanced techniques and a strong understanding of client business models.

Cross‑Functional Collaboration

• Lead cross‑departmental initiatives (including churn reduction, Phoenix, B2B communications, and TFM training) through deep analysis, process optimisation and solution suggestions to bolster TheFork's performance and drive team‑wide adoption via consistent updates to the Sales department.
• Partner with the Product and Marketing departments to support the revenue strategy and contribute to product optimisation (TFM, B2B initiatives).
• Collaborate closely with the Sales & CPS teams to share insights, best practices, and opportunities.
• Work hand‑in‑hand with the Operations team to ensure alignment on market dynamics, competitor penetration, and portfolio performance.

Leadership & Knowledge Sharing

• Act as a role model for the sales organization with impeccable B2B routines and operational excellence.
• Share best practices, case studies, and performance highlights during weekly and monthly sales meetings.
• Mentor junior members and lead dedicated knowledge‑sharing sessions to level up collective execution.
• Celebrate and share team successes (Kudos) across the organization to foster a high‑performance culture.

Who you are:

You Must Meet These Critical Qualifications

• 3+ years of experience in account management or a similar commercial role.
• Fluent French and fluent English, both written and spoken.
• Fully computer literate, with experience using MS Office and Salesforce or a similar CRM.

Core Competencies

• Exceptional sales acumen with mastery of value selling techniques.
• Advanced negotiation skills, especially in retention and renewal contexts.
• Proven track record of consistently outperforming KPIs and sales targets.
• Strong business leadership with the ability to build and execute growth strategies.
• Deep sector expertise, including portfolio analysis, market dynamics, and competitor landscape.
• Excellent relationship management and interpersonal communication skills.
• Demonstrated ability to influence peers and cross‑functional stakeholders.

Team & Leadership Attributes

• Global team player with a collaborative mindset.
• Demonstrated ability to inspire, and elevate team performance.
• Highly organized, disciplined, and proactive in driving both individual and collective success.
• Resilient, results‑oriented, and committed to continuous improvement.

What we offer you:

An awesome team

A permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive salary & monthly bonus

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure

Amazing offices with dining, coffee points and leisure area

Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.