Security Manager

Accor; Issy-les-Moulineaux; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading hospitality company in Île-de-France is looking for a Security Manager to oversee the security program, ensuring the safety of the property and its guests. The ideal candidate will have a Bachelor’s in Criminology and at least 3 years of relevant experience. Strong leadership and communication skills are essential. The role includes training staff, responding to incidents, and liaising with local authorities. This position offers a professional environment focused on hospitality and teamwork.

Prestations

Engaging and rewarding work environment

Opportunities for personal engagement with guests

Qualifications

• Minimum 3 years of relevant experience in a similar capacity.
• No criminal record.

Responsabilités

• Streamline the security program and safeguard the property.
• Respond to customer queries and resolve issues efficiently.
• Ensure team has been trained for all safety provisions.
• Constant supervision of the team members.
• Coordinate operations with Team Leaders and other Managers.

Connaissances

Strong leadership, interpersonal and training skills

Good communication skills

Ability to remain calm and react fast

Service-oriented with attention to detail

Ability to multi-task

Formation

Bachelor of Arts in Criminology or related studies

Outils

CPR Certification

First Aid Management Certification

Basic Fire Fighting Certification

Description du poste

Company Description

Job Description

• Assist to streamline the security program to safeguard the property.
• To safeguard guests, visitors, employees and the property when in the premises.
• Analyze the various problems confronting the Security Department & develop solutions.
• Design & develop techniques to prevent or minimize waste, theft or pilferage.
• Adhere to the Standard Operating Procedures & ensure the same by the security team.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
• Assist to identify the major facilities and security equipment requirements for the department and the property.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
• Constant supervision of the team members.
• Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
• Coordinate operations with Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Ensure to offer special protection to VIPs and Government Dignitaries.
• Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
• Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
• Ensure to make clear and concise plans, while dealing with emergencies.
• Ensure that fire prevention and safety procedures are maintained in all areas of the hotel.
• Ensure that all security operations are in accordance with Standard Operating Procedures.
• Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
• To handle guest complaints pertaining to security.

Qualifications

• Bachelor of Arts in Criminology or related studies
• Minimum 3 years of relevant experience in a similar capacity
• Certificates in CPR, First Aid Management and Basic Fire Fighting
• No criminal record

Competencies

• Strong leadership, interpersonal and training skills
• Good communication skills
• Honest with a high level of integrity
• Ability to remain calm and react fast to situations
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information

Your team and working environment :

• At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with guests and each other.

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!