Sales & Customer Service Specialist, France

FOH Inc; Marseille; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading hospitality solutions provider is seeking a Sales & Customer Service Specialist in Marseille to support the EMEA region. The role involves optimizing partnerships, processing orders, and providing exceptional customer service. Candidates should have at least 2 years of sales or customer service experience and be fluent in French and English. This is a full-time position with remote work initially.

Qualifications

• 2+ years’ experience in inside sales, B2B, or customer service.
• Proficient communication in English and French.
• Experience with international shipments is a plus.

Responsabilités

• Support Sales Director in strategic planning.
• Resolve issues related to assigned accounts.
• Coordinate VIP treatment of custom orders.
• Accurately process orders via SAP Business One.

Connaissances

Communication skills in French and English

Customer service skills

Analytical problem-solving

Time management skills

Cultural awareness

Formation

College Degree

Outils

SAP Business One

Microsoft Applications

Adobe Acrobat

Description du poste

Company Overview:

Established in 2002, FOH® is a global award-winning hospitality and foodservice brand including: Front of the House® and room360° by FOH®. Based in Miami, shipped worldwide FOH® is your global solutions partner. Across all divisions our innovative, award‑winning, and eco‑friendly product collections are as practical as they are aesthetic.

Front of the House®, is a sought‑after designer and manufacturer of trend‑forward, commercial grade dinnerware and serving solutions in the foodservice industry. Our Miami‑based in‑house Design & Development Team continuously focuses on introducing new and innovative, eco‑friendly product options to improve our existing product lines. Currently, we have 10 sustainable collections and look forward to adding more.

room360° by FOH® is your solution for stylish, innovative and sustainable guest room and bath room accessories. Specified by the finest hotels, spas and design firms worldwide, room360° by FOH® is an established leader providing luxury accessories that offer the best quality at the best price.

Designed and manufactured by us, our products are always in‑stock and ready‑to‑ship from any of our 3 distribution centers worldwide, including the Americas, Europe, and Asia.

Position Summary:

FOH® Europe B.V is seeking a Sales & Customer Service Specialist to join our team to support our EMEA region. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other support departments through exceptional, solution‑oriented service. The Specialist supports our vision by processing all orders, assisting with inquiries, and overseeing various administration within assigned accounts.

Additional Information:

• This is a Full‑Time position with a 12‑month contract (with an option for renewal)
• Candidate must reside and be able to work in France

This role will start working remotely, but will eventually report to our office in Lyon, France.

Major Duties Include:

• Actively works with the Sales Director, EMEA & APAC in strategic planning and goal setting of all aspects of the country
• Demonstrates high energy and ownership towards supporting the (French/Spanish/German) Sales Manager and the corresponding accounts
• Oversees the internal account administration of a variety of accounts and regions in (France/Spain/Germany) and some international countries
• Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc.
• Accurately processes samples and orders via SAP Business One software for assigned accounts and helping with other accounts as needed
• Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)
• Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
• Responds to all communications and inquires within 24 hours
• Works in tandem with other team members / internal BU to ensure business partner efficiencies and results
• Assists with shipping team with all export documentation
• Collaborates with Supply Chain teams on special projects or orders to ensure order fulfillment
• Collects full pre‑payment on all international orders, unless credit terms are pre‑approved by Finance department
• Ensures all sales orders reflect accurate currency (USD, EUR, or GBP)
• Follows up on shipment status and partner with our carriers on any shipment, duties, or taxation issues
• Translates any documentation or email conversations as needed
• Actively participates and engages in all one‑on‑one and group meetings
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions

Education, Experience & Computer Skills:

• College Degree preferred
• Minimum 2+ years’ experience in inside sales, B2B, customer service in an office environment, administrative or field‑related experience
• Experience with communicating by phone and email to customers/business partners in French or Spanish and English
• Experience working with international shipments and export documentation requirements is a plus
• Experience with cultural and business practices of European accounts
• Proficient in all Microsoft Applications, Outlook, and Excel
• Familiar with Adobe Acrobat PDFs
• Familiar with ERPs, SAP Business One preferred

Skills Needed for Success:

• Communicate with excellence and clarity both verbally and in writing in French and English
• Follows direction and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem‑solving skills
• Customer service and interpersonal skills
• Work collaboratively and as part of a diverse team
• Communicate with excellence and clarity both verbally and in writing
• Project management skills and strong attention to detail
• Tech‑savviness

Desired Characteristics and Qualifications:

• Organized, action and detailed oriented
• Demonstrate sound work ethics
• Possess cultural awareness and sensitivity
• Ability to re‑arrange tasks as priorities change
• Highly enthusiastic, positive‑minded, and composure in challenging situations
• Thrives in a goal‑driven environment

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.