Sales Associate, Le Bon Marche

Manolo Blahnik; Paris; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Ambassador Shoes

Friends & Family Discount

Holiday Allowance 25 days

Pension

Coaching Sessions

Family Friendly Policy

Engagement Calendar

Weekly store events participation

Résumé du poste

Manolo Blahnik in Paris is seeking a dynamic retail professional to join our Concession team. You will deliver exceptional client service, build lasting relationships with clients, and maintain stock and store standards in line with our luxury brand guidelines.

Fluent in French and English, you will work a 35-hour week with weekend and bank holiday duties, benefiting from exclusive product experiences and a strong support network focused on excellence.

Qualifications

• Fluent in French and English is required, with any other languages being beneficial.
• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Team Player: ability to work effectively in a group to develop productive working relationships.
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Solution focused: Thinking of answers and solutions to problems.
• Ambassador: Representing Manolo Blahnik products and values with passion.
• Excellence: High level of finesse and excellence required in delivery of all tasks.

Responsabilités

• Sales generation and target focus: Achieve and exceed personal objectives/KPI’s as set by Concession Management.
• Client experience and relationship building: Develop strong, long-lasting client relationships and provide exceptional service.
• Operational excellence: Maintain stock on the sales floor and assist in stock takes and end-of-day procedures.

Connaissances

Fluent in French and English

Customer service

Team player

Networking

Solution focused

Ambassador

Excellence

Description du poste

Hours:

35 hours per week (including weekends and bank holidays as required)

Our Values:

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftmanship.
• We celebrate curiosity and believe in working proactively and being solution focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose:

To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.

Responsibilities:

Sales generation and target focus

• Achieve and exceed personal objectives/KPI’s as set by Concession Management.
• Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
• Record and update sales performance, such as, product feedback, trade feedback.

Client experience and relationship building

• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide exceptional client experience and service.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.)
• Ensure mystery shopping targets are always met.

Operational excellence

• Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
• Assist with regular stock takes.
• Assist in the end of day procedures, such as cashing up.
• Assist with the preparation of sales events.
• Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
• Maintain high back of house standards such as stock room, stock security etc.
• Maintain and assist in the creation of an enjoyable and respectful work environment.
• Any other tasks as requested.

Skills and Experience Required:

• Fluent in French and English is required, with any other languages being beneficial.
• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Team Player: ability to work effectively in a group to develop productive working relationships.
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Solution focused: Thinking of answers and solutions to problems.
• Ambassador: Representing Manolo Blahnik products and values with passion.
• Excellence: High level of finesse and excellence required in delivery of all tasks.
• 4 pairs of Ambassador Shoes per year
• 30% Friends and Family Discount
• 25 days holiday with an additional day off for your birthday, plus bank holidays
• Pension Contribution
• x2 Executive Coaching Sessions per year
• Enhanced Family Friendly Policy
• Employment Engagement Calendar

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer who are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.