Retail Training Manager

Christian Louboutin; Paris; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Maison Christian Louboutin in Paris seeks an experienced Training Manager to elevate the Client Experience by training Ambassadors and Sales Associates and ensuring brand consistency. You will partner with regional trainers, local retail and client teams to design relevant programs aligned with corporate guidelines.

You will collaborate with CRM, Clienteling, and Customer Service to ensure guidelines are correctly designed and rolled out across client communications, while evolving the Global

Qualifications

• Experience in creating and delivering training content for luxury brands.
• Ability to work across cultures and geographies in an international environment.
• Excellent presentation and communication skills.
• Strong collaboration with merchandising, CRM, and client services.

Responsabilités

• Develop product training content with merchandising to empower staff.
• Lead Induction Programs from deployment to implementation and follow-up.
• Run Train the Trainers sessions with local teams and training partners.
• Oversee and evolve e-learning modules for client training tools.

Connaissances

Training development

Luxury branding

Cross-functional

English fluency

Outils

PowerPoint

Excel

E-learning tools

Description du poste

We are looking for an experienced and motivated Training Manager to join the Training & Heritage department.

You will play a strategic role in contributing to the evolution of the Client Experience worldwide, with greater attention paid to Retail and on all client‑centric activities, by training our Ambassadors and Sales Associates.

Reporting to the Chief Training & Heritage Officer, you will be a reference point to Client & Selling Experience Trainings: you will partner with Regional Trainers, local retail & client teams to create & develop relevant and inspiring training programs, ensuring consistency with the overall image of the Christian Louboutin brand in accordance with corporate brand and client guidelines.

You will cooperate with other client‑facing departments, like CRM, Clienteling, Customer Service, to make sure guidelines are correctly designed and homogeneously implemented across all client direct communication channels.

You will contribute to the evolution of the Global Training Program for the local regional teams, in full consideration of the local cultural specificities, so that a superior and elevated Client Experience is delivered to our customers worldwide.

Your main responsibilities will be the following:

• Support in developing product training content, in partnership with the merchandising team, to empower Sales Associates and Ambassadors in their interactions with customers.
• Drive all new Induction Programs, from deployment to the markets to correct implementation and follow up and assist local teams in identifying all necessary actions for successful results.
• Implement Train the Trainers sessions to roll out specific toolboxes with local teams in the Regions by partnering with local training companies.
• Oversee and facilitate the deployment, implementation, and evolution of the e‑learning modules of all the client training tools.

QUALIFICATIONS

• Minimum 8 years of experience in training development in international luxury brand companies.
• Proven experience to work in an international environment and capable to sense cultural differences.
• Good team player with proven ability to partner with business leaders and to work on projects with high level of complexity.
• Excellent verbal and written communication and presentation skills.
• Strong interpersonal skills to be able to connect to local teams and partner on establishing the right approach.
• Autonomous, collaborative, enthusiastic, passionate and solution oriented.
• Ability to be creative and proactively take initiative to develop new ideas.
• Perfect command of English (written and spoken).
• Perfect knowledge of Microsoft Office (PowerPoint and Excel) and of the major e‑learning tools and solutions on the market.

With equal qualifications, priority is given to beneficiaries of the employment obligation.

Our business and our values:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launch of Christian Louboutin Beaute with its first nail color, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 150 boutiques globally.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy, and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity, and respect. We have passion – we drive our business with agility, commitment, and care. We have happiness in all that we do – we collaborate with positivity, open‑mindedness, and fun. We work with inspiration – we envision the future with confidence, creativity, and freedom.

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values as we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

Your personal data is collected by Maison Christian Louboutin based on its legitimate interest to manage applications and ensure the efficiency of the recruitment process. Click here to access la Politique de confidentialité - Christian Louboutin France.