Retail Training Coordinator Europe

Fendi; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A luxury fashion brand is seeking a Training Specialist to enhance the performance of sales staff across its European stores. Responsibilities include delivering training programs, managing inductions for newcomers, and coaching in-store teams. The ideal candidate has over 5 years of experience in Retail Training, is passionate about Luxury Retail, and is fluent in English. Knowledge of additional languages is a plus. This role offers an exciting opportunity to make a significant impact on staff development.

Qualifications

• More than 5-years experience in the Retail field or in Retail Training.
• Passionate about Luxury Retail and Fashion.
• Detail-oriented approach required.

Responsabilités

• Deliver customer journey training.
• Manage inductions for new joiners.
• Identify training needs and coach staff.

Connaissances

Organizational Skills

Interpersonal Skills

Creativity

Fluent in English

Digital & AI knowledge

Outils

Excel

PowerPoint

Description du poste

Reporting to the Retail Training Manager Europe, you will lead the sales staff’s performance improvement by a regular presence in the European stores’ network.

Your key responsibilities will be to deliver customer journey training, manage the inductions for new joiners, identify training needs also by coaching the In-Store staff and managers on the job, and provide post training support to improve and enhance the performance of the sales team.

MISSIONS

• Regularly run training analysis and follow up on completion rate and actual level of preparation of in-store teams
• Plan, schedule and execute training and coaching activities on a regular basis according to the specific needs
• Develop creative and innovative approaches to deliver training programs
• Manage the induction plans and activities for newcomers
• Report on weekly activity
• Liaise with HR, Store Managers in identifying top talents among the client advisors and department managers’ population also advising on development opportunities and plans
• Prepare and adapt training courses and workshops material
• Evaluate training materials and recommend improvement
• Collect attendance lists and track monthly training and coaching history executing corrective actions when needed
• Provide logistics and administrative support to the training department activities
• Monitor the training budget

PROFILE

• More than 5-years experience on the Retail field or in Retail Training is required
• Passionate about Luxury Retail and Fashion environment
• Excel, PowerPoint functions (Digital & AI knowledge would be a plus)
• Organizational Skills including a detailed-oriented approach
• Good interpersonal and communication skills
• Creativity and out of the box thinking
• Fluent in English
• French, Deutsch, Turkish or another languages will be a plus.