Retail Success Manager

alma31; Paris; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Profit-sharing

Employee savings plan

Health insurance 100% covered

Job summary

Alma is seeking a Retail Success Manager (POS) to drive the adoption and performance of Alma's in-store payment solution across large retail networks in Paris. You will translate head-office decisions into effective in-store actions and empower retail teams to explain and use Alma with customers.

Reporting to the Head of Account Management, you will own revenue and work with Account Managers, Operations, Revenue, Marketing and Product teams to design action plans that unlock retail potential.

Qualifications

• 7+ years of experience in the retail industry, including experience managing a point-of-sale environment or large in-store teams.
• Ability to build trust quickly and influence stakeholders across a wide range of roles.
• Highly organized and able to manage multiple merchants, retail locations, action plans and timelines at once.
• Data-driven, impact-oriented and comfortable taking ownership, making decisions and getting hands-on in the field.
• Experience working with retail networks, franchises or multi-site organizations.
• Experience in training, change management, sales enablement or commercial animation.
• Experience in payments, BNPL, SaaS, e-commerce or another fast-paced environment.
• Fluent in French and able to work professionally in English.

Responsibilities

• Own revenue quota through the adoption and performance of Alma at merchant POS locations.
• Define and execute action plans that unlock the full potential of each retail network.
• Develop strong relationships with key stakeholders, from retail and regional directors to store managers and sales associates.
• Coordinate with Operations and merchant stakeholders to ensure training programs are delivered and staff can explain and use Alma.
• Monitor adoption, POS performance and customer feedback; report on key metrics and adjust plans as needed.

Skills

Retail experience

Stakeholder influence

Organization

Data-driven

Multi-site experience

Training/change management

Payments/BNPL

Bilingual French/English

Tools

Alma Dashboard

CRM

Slack

Google Workspace

Job description

About Alma

At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we've empowered over 25,000 merchants and 10 million consumers.

With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!

About the team

The Account Management team partners with Alma's mid-market and enterprise merchants to maximize the value they get from our payment solutions. Within this team, the Retail Success Manager (POS) focuses on the adoption and performance of Alma in physical stores, working at the intersection of merchant strategy, field execution, training and commercial animation.

Reporting to the Head of Account Management, you will collaborate closely with Account Managers, Operations, Revenue, Marketing and Product teams, as well as with merchant stakeholders from retail directors to store managers and sales associates.

This is a full-time position based in Paris, with regular travel to merchant stores and retail networks.

About the job

As Retail Success Manager (POS), you will help large retail networks turn Alma's in-store payment solution into a concrete business driver. You will make sure that decisions and action plans taken at head-office level are effectively implemented in stores, and that retail teams understand, promote and use Alma with their customers.

Drive POS adoption and revenue

Own your individual revenue quota through the adoption and performance of Alma at merchant POS locations, including share of checkout.

Work hand-in-hand with Account Managers and merchants to define and execute action plans that unlock the full potential of each retail network.

Build trusted relationships across the retail network

Develop strong relationships with key stakeholders, from retail and regional directors to store managers, sales associates and cashiers.

Be present in the field through store visits, calls and hands-on support, adapting your approach to different levels of seniority, cultures and professional roles.

Activate and engage store teams

Coordinate with Operations and merchant stakeholders to ensure that training programs are delivered and that store teams can confidently explain, promote and use Alma.

Design and manage commercial animation initiatives, such as store-level challenges, incentives, webinars and retraining sessions.

Measure performance and scale what works

Monitor adoption, POS performance and customer feedback, report on key metrics and take corrective action when needed.

Identify, share and replicate best practices that improve Alma's in-store adoption and merchant performance.

You will work with

Alma Dashboard, CRM, Slack, Google Workspace.

About you

To succeed in this job

• 7+ years of experience in the retail industry, including experience managing a point-of-sale environment or large in-store teams.
• You build trust quickly and can influence stakeholders across a wide range of roles, from executive sponsors to store teams.
• You are highly organized and able to manage multiple merchants, retail locations, action plans and timelines at once.
• You are data-driven, impact-oriented and comfortable taking ownership, making decisions and getting hands-on in the field.

And it will be nice if you also

• You have experience working with retail networks, franchises or multi-site organizations.
• You have experience in training, change management, sales enablement or commercial animation.
• You have worked in payments, BNPL, SaaS, e-commerce or another fast-paced, customer-focused environment.
• You are fluent in French and can work professionally in English.

Don't meet every single requirement? At Alma, we believe great hires come from diverse paths.

We value potential, curiosity and the ability to grow as much as experience.

What's in it for you

If you join, you will be able to grow and impact on:

• Making a direct and measurable contribution to the growth of Alma's in-store business and to the success of major retail partners.
• Working across strategy and field execution, with the autonomy to design initiatives that make a difference for merchant teams and consumers.
• Building deep expertise in retail, payments and commercial activation while collaborating with Account Management, Operations, Revenue, Marketing and Product teams.

We provide an inspiring work environment, with room for growth and professional development.

Other key aspects of the role include autonomy, learning opportunities, potential for impact, and the chance to shape the company's future.

Compensation & Benefits

• Competitive salary based on 12 months
• Profit-sharing and employee savings plan
• Health insurance : 100% covered by Alma including family package
• Di