Responsable Adjoint(e) – Sales

STUDAPART; Cergy; Sur place; EUR 38 000 - 40 000; Plein temps

Avantages offerts par ce poste

Transport cost coverage

Health insurance 70%

Fitness membership support

Team-building events

Résumé du poste

Studapart is hiring a Responsable Adjoint(e) – Sales to support the Lead of the Private Landlords division. You will coordinate operations, monitor performance, and oversee a client portfolio while developing staff and improving workflows.

The role emphasizes leadership, organizational excellence, and a client-focused approach in a fast-paced rental platform environment.

Qualifications

• Minimum of 4 years of experience in customer relations, operational management, or team coordination.
• Fluent in French.
• Available to start in September.
• Excellent organizational and coordination skills.
• Strong interpersonal skills and natural leadership.

Responsabilités

• Operational coordination: lead stand-ups, organize tasks, and ensure reporting consistency.
• Performance & continuous improvement: monitor KPIs, suggest process optimizations, manage client portfolio.
• Manage a dedicated client portfolio and ensure follow-ups and client satisfaction.
• Support onboarding, guidance of new employees and seasonal staff; enforce company values and processes.

Connaissances

Customer relations

Operational management

Team coordination

Leadership

Description du poste

We’re on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing.

With HousingAnywhere, Kamernet, and Studapart under our roof, we’re Europe’s largest student rental platform.

You’ll find us in Rotterdam, Paris, and Cergy, always guided by our four core values: Ownership, We are enablers, We are changemakers, and We are connectors.

Join us in empowering students to unlock their potential through a safe, online, rental experience.

Your role

This role combines both commercial and coaching responsibilities. As our new Responsable Adjoint(e) – Sales, you will work closely with the Lead of the Private Landlords division to support daily operations, performance management, and client portfolio oversight. In this role, you will contribute to operational coordination, employee development, and the continuous improvement of processes and workflows.

Key responsibilities

Operational coordination

• Lead stand-ups and synchronization meetings.
• Organize and distribute tasks within the team.
• Keep up with the schedule and ensure consistency in reporting.
• Prepare weekly meeting materials and ensure follow-up actions are tracked.
• Support the onboarding, integration, and guidance of new employees and seasonal staff.
• Act as a role model for best practices (working hours, processes, company values, service quality).
• Provide clear, regular, and constructive feedback.

Performance & continuous improvement

• Monitor individual and team KPIs, analyze gaps, and raise alerts in case of deviations.
• Identify and suggest optimizations (scripts, processes, organization).
• Contribute to handling delicate or sensitive situations (B2B or end users).
• Manage a dedicated client portfolio and ensure operational follow-up.
• Guarantee client satisfaction and carry out necessary follow-ups.
• Identify growth opportunities as well as potential risks.

Your team

You will be joining the Sales Propriétaires team within Studapart. As part of the Sales department, and more specifically the team responsible for Private Landlords, you will be part of a dynamic and collaborative group focused on supporting landlords, building strong client relationships, and delivering high‑quality service throughout the rental journey.

Your profile

• Minimum of 4 years of experience in one of the following areas:
• Customer Relations / Customer Success
• Operational Management / Team Coordination
• Team Facilitation or Small Team Supervision

Skills and competencies

• Fluent in French
• Available to start in September (or before)
• Excellent organizational and coordination skills
• Strong interpersonal skills and natural leadership
• Analytical mindset, attention to detail, and proactivity
• Ability to handle sensitive situations
• Results‑driven with a strong customer satisfaction focus

What’s in it for you

• Depending on experience and qualifications, the salary range is €38K - €40K gross per year (bonus included).
• Position based in our Cergy office.
• Contract type: CDI - ETAM.
• 50% transport costs covered.
• 70% health insurance coverage.
• Contribution to fitness membership costs.
• Team‑building events and much more!

Read more about our France-based teamshere .