Remote Senior PS Project Manager – IT & Software Delivery

GitLab Inc.; France; Remote; EUR 110,000 - 150,000; Full time

Job summary

GitLab Inc. in Paris is seeking a Senior Professional Services Project Manager to lead complex IT and software consulting projects from initiation through delivery and closure. You will coordinate with cross-functional teams and our global customers to complete projects on time and within budget.

You will manage executive stakeholder communications, handle escalations, and help improve Professional Services practices. This role welcomes candidates with varying levels of experience.

Qualifications

• Experience managing IT or software consulting projects for external customers.
• Ability to manage scope, schedules, resources, and risks with executive status reports.
• Ability to build relationships with customer leaders and manage escalations.
• Ability to resolve project challenges and motivate teams.
• Experience supporting revenue recognition and change orders.
• Knowledge of PMI methodologies, agile/Scrum, SDLC, and GitLab.
• Enterprise customer and Professional Services experience is a plus.

Responsibilities

• Manage large-scale commercial projects and executive stakeholder meetings.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex problems.
• Drive improvements to PS project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly for quarterly reviews.
• Develop and manage delivery schedules, scope, resources, status, risks, and issues.
• Manage customer escalations with customers and GitLab stakeholders, including exec team.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set forecast goals by aligning customers, architects, engineers, partner consultants, and delivery partners.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Agile methodologies

Executive communication

Revenue recognition

Change management

IT consulting

Tools

GitLab

Scrum

Job description

GitLab Inc. in Paris is seeking a Senior Professional Services Project Manager to lead complex IT and software consulting projects from initiation through delivery and closure. You will coordinate with cross-functional teams and our global customers to complete projects on time and within budget.

You will manage executive stakeholder communications, handle escalations, and help improve Professional Services practices. This role welcomes candidates with varying levels of experience.