Remote-Friendly Product Support Specialist

Pigment; Paris; Hybride; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive package

Stock options

Flexible working hours

Bike2work scheme

High-end equipment

Remote-friendly environment

Résumé du poste

Pigment is looking for a dedicated Customer Support Specialist in Paris to join their innovative AI business planning platform team. You will be the main contact for customers needing assistance and will solve product issues while educating users on our services.

The ideal candidate has excellent communication skills, experience in technical support, and a commitment to outstanding customer service. Flexibility in remote work and competitive benefits are part of the package.

Qualifications

• Experience in application support or technical support roles, ideally in SaaS.
• Ability to work independently and collaboratively in a fast-paced environment.
• Empathetic and accountable approach to customer interactions.

Responsabilités

• Serve as the primary point of contact for customer inquiries.
• Diagnose and resolve product issues.
• Work with cross-functional partners to establish processes.

Connaissances

Customer service

Technical support

Project management

Software affinity

Formation

Professional proficiency in English and French

Outils

HTML

CSS

SQL

Description du poste

Pigment is looking for a dedicated Customer Support Specialist in Paris to join their innovative AI business planning platform team. You will be the main contact for customers needing assistance and will solve product issues while educating users on our services.

The ideal candidate has excellent communication skills, experience in technical support, and a commitment to outstanding customer service. Flexibility in remote work and competitive benefits are part of the package.