Remote Customer Service Agent

MCI; Mas-Cabardès; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A tech-enabled service company is seeking a Remote Customer Service Agent to assist with customer inquiries. Candidates should have strong English proficiency, previous call center experience, and the ability to work from home. This role offers a competitive salary, benefits, and opportunities for career development.

Prestations

Competitive starting compensation

HMO coverage

Performance and loyalty bonuses

Free meal during training

Qualifications

• Must be 18 years or older.
• Previous call center experience is required.
• Work from home experience is necessary.

Responsabilités

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Accurately document interactions.

Connaissances

Strong command of English

Problem-solving skills

Excellent interpersonal skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Formation

High school diploma or equivalent

Outils

Windows operating systems

Description du poste

Full-Time

PAY TYPES

Hourly

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Remote Customer Service Agent

We’re looking for an enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role you’ll assist customers with inquiries and provide excellent service. If you’re a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you.

Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office.

You’ll Also Need

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work from home experience.
• Strong command of the English language.
• Typing speed of 20+ WPM.
• High speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers contingent on background/security investigation results.
• Must be willing to submit to drug screening; job offers contingent on drug screening results.

Compensation & Benefits

• Competitive starting compensation based on experience.
• HMO coverage (plus dependent coverage).
• Dental coverage and in-house dental assistance.
• Free meal during training.
• Career growth and learning opportunities.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Employee shuttle services.
• Company retreats and off-site events.
• Regular workplace disinfection and fogging.
• Recognition gifts, raffles, and in-office rewards.

Physical Requirements

This role is largely sedentary, requiring sitting/standing for long periods while using a computer and telephone headset. Regular use of a computer, copier, and printer is required. Occasional movement and reaching up to forty (40) pounds may be required.

Reasonable Accommodation

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

About MCI

MCI is a leading provider of customer experience and digital transformation services, operating globally across multiple industries with a focus on delivering exceptional value and performance.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.