Regional Quality Manager: ISO & Process Excellence

Fime; Caen; Presencial; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

Fime in Caen (and Lille) is seeking a Regional Quality Manager to oversee customer satisfaction, complaints, and audits across the region in an international, technical environment.

You will work with the Quality Director to drive PDCA, maintain ISO 17025 alignment, manage documentation, training plans, and KPI reporting, and lead internal and external audits.

This role offers collaboration with global teams and opportunities to advance quality practices within a growing organization.

Qualificações

• Experience in methods and quality management within an international environment.
• Strong background in processes and audit management.
• Experience in line and cross-functional management.
• Global understanding of technical environment activities.

Responsabilidades

• Contribute to the implementation of the management systems strategy and objectives in collaboration with the Quality Director.
• Foster a culture of "customer-first" awareness and ensure effective internal communication regarding quality.
• Supervise customer satisfaction regionally, and oversee the treatment of complaints.
• Collaborate with other Quality Managers to drive improvements in management systems within their respective scopes.
• Liaise with managers in their areas of responsibility to ensure alignment with quality objectives.
• Implement processes and oversee their application, utilizing audit and PDCA approaches within their designated scope.
• Manage audit programs, both internal and external, according to their respective scopes.
• Organize and conduct internal audits based on ISO 17025 standard, and monitor action plan follow-ups.
• Coordinate external audit activities within their scope, including action plan coordination and responding to auditors and authorities.
• Maintain laboratory accreditations
• Participate in the documentation update process for FMS documents, local documents, and QAP documents.
• Ensure documentation is maintained in alignment with company changes.
• Report on action plan follow-ups through monthly meetings and key performance indicators.
• Organize and facilitate management review meetings.
• Support teams locally, in continuous improvement efforts, including risk analysis and problem-solving using various techniques and tools.
• Drive corrective and preventive actions (CAPA) and ensure timely resolution of non-conformities.
• Distribute documentation and communicate with local teams to ensure comprehensive understanding and usage of the documentation.
• Manage the training plan for Services activities, including associated access rights.

Conhecimentos

Quality management

Audit management

ISO standards

Team leadership

Process improvement

Risk analysis

Formação académica

Master's degree in Quality Management

Ferramentas

FMEA

Ishikawa

Pareto

8D

Descrição da oferta de emprego

Fime in Caen (and Lille) is seeking a Regional Quality Manager to oversee customer satisfaction, complaints, and audits across the region in an international, technical environment.

You will work with the Quality Director to drive PDCA, maintain ISO 17025 alignment, manage documentation, training plans, and KPI reporting, and lead internal and external audits.

This role offers collaboration with global teams and opportunities to advance quality practices within a growing organization.