Quality Manager - ISO 17025

Fime; Caen; On-site; EUR 65,000 - 95,000; Full time

Job summary

Fime in Caen and Lille, France, is seeking a Regional Quality Manager to oversee customer satisfaction, complaints, audits, and continuous improvement in an international technical environment. You will lead internal and external audits, drive quality systems, and report KPIs to the Quality Director.

The role requires a Master’s in Quality Management, strong experience with AMDEC, FMEA, Ishikawa, Pareto and 8D, and solid knowledge of ISO standards. Based in Caen with occasional travel.

Qualifications

• Master's degree in Quality Management or equivalent.
• Experience in methods and quality management within international environments.
• Strong knowledge of ISO standards and quality tools (FMEA, Ishikawa, Pareto, 8D, PDCA).

Responsibilities

• Oversee regional customer satisfaction and complaint handling.
• Lead internal and external audits and manage audit programs.
• Drive process improvements using PDCA, CAPA, and risk analysis.
• Coordinate documentation, training plans, and KPI reporting.
• Collaborate with Quality Director to align objectives across international teams.

Skills

Quality management

Audit management

Cross-functional leadership

ISO standards knowledge

Education

Master's degree in Quality Management

Tools

FMEA

Ishikawa

Pareto

8D

PDCA

Job description

We are open to hire this position across our locations in Caen or Lille, France.

Company:

Fime is a globally recognised international player providing deep expertise across digital payments, mobility services, and digital identity. We work with leading organisations worldwide to solve complex challenges, identify emerging opportunities, and future-proof their strategies.

Our team of 900+ experts operates in over 20 locations around the globe, delivering solutions that support millions of transactions every day, across global markets. What sets us apart is our values: we are curious, creative, and highly collaborative, with a strong commitment to integrity - we do the right thing for our clients, our people, and our shareholders.

At Fime, the work is varied and intellectually stimulating. No two days are the same, and you will be surrounded by smart, engaged colleagues who value learning and continuous improvement.

Making innovation possible.

Making the world work.

MISSION

As Regional Quality Manager, you'll oversee customer satisfaction and complaint handling across your region, lead internal and external audits to ensure continued accreditation, and drive process improvement using PDCA and quality tools such as FMEA, Ishikawa, Pareto, and 8D. You'll manage documentation, training plans, and KPI reporting, run management review meetings, and work closely with local Quality Director to keep quality objectives on track in an international, technical environment. Performed at Caen and under the responsibility of the Quality Director.

ACTIVITIES

• Contribute to the implementation of the management systems strategy and objectives in collaboration with the Quality Director.
• Foster a culture of "customer-first" awareness and ensure effective internal communication regarding quality.
• Supervise customer satisfaction regionally, and oversee the treatment of complaints.
• Collaborate with other Quality Managers to drive improvements in management systems within their respective scopes.
• Liaise with managers in their areas of responsibility to ensure alignment with quality objectives.
• Implement processes and oversee their application, utilizing audit and PDCA (Plan-Do-Check-Act) approaches within their designated scope.
• Manage audit programs, both internal and external, according to their respective scopes.
• Organize and conduct internal audits based on ISO 17025 standard, and monitor action plan follow-ups.
• Coordinate external audit activities within their scope, including action plan coordination and responding to auditors and authorities.
• Maintain laboratory's accreditations
• Participate in the documentation update process for FMS documents, local documents, and QAP (Quality Assurance Plan) documents.
• Ensure documentation is maintained in alignment with company changes.
• Report on action plan follow-ups through monthly meetings and key performance indicators.
• Organize and facilitate management review meetings.
• Support teams locally, in continuous improvement efforts, including risk analysis and problem-solving using various techniques and tools.
• Drive corrective and preventive actions (CAPA) and ensure timely resolution of non-conformities.
• Distribute documentation and communicate with local teams to ensure comprehensive understanding and usage of the documentation.
• Manage the training plan for Services activities, including associated access rights.

JOB EXPERIENCE

• Experience in methods and quality management within an international environment.
• Strong background in processes and audit management.
• Experience in line and cross-functional management.
• Global understanding of technical environment activities.

KNOWLEDGE & SKILLS

• Master's degree in Quality Management or equivalent qualification.
• Proficiency in quality tools such as AMDEC, FMEA, Hishikawa, 5M, 5S, Pareto, and 8D.
• Knowledge of ISO standards, including ISO 9001, 19011, 17025,and 27001 (a plus).