Program Manager, Product Operations and Delivery

Record UK Ltd; Suresnes; Hybride; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive salary & rewards package

Competitive benefits & annual leave

Career development opportunities

Résumé du poste

HID Global in Suresnes, France is seeking a Program Manager, Product Operations Delivery to coordinate cross-functional execution across the authentication hardware portfolio. You will maintain integrated plans, expose risks, drive action closure, and deliver on NPI, changes, ramp-up, and customer commitments.

The role partners with Product Management, Engineering, Operations, Manufacturing, Supply Chain, Procurement, and Sales to establish KPIs, governance, and automation that improve data

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or a related field.
• 2+ years of experience in program management, project management, product operations, business operations, or a similar cross-functional role.
• Experience coordinating programs in a hardware, manufacturing, technology, or product development environment.
• Strong planning, prioritization, risk management, analytical, and problem-solving skills.
• Strong proficiency with Microsoft Excel, PowerPoint, collaboration tools, and dashboard or reporting workflows.
• Experience supporting NPI, industrialization, manufacturing ramp-up, or supply chain programs.
• Familiarity with PLM, ERP, agile, or SAFe environments.
• Experience with Power Automate, Power BI, AI-enabled productivity tools, or similar automation technologies.
• Experience in identity, authentication, cybersecurity, or enterprise technology markets.

Responsabilités

• Coordinate cross-functional execution across the authentication hardware portfolio, aligning owners, milestones, dependencies, and critical decisions.
• Maintain integrated plans for new product introductions (NPI), product changes, manufacturing readiness, ramp-up, and launches.
• Track delivery risks and customer-impacting issues, drive mitigation plans, and escape when decisions or support are required.
• Monitor customer commitments, backlog, delivery performance, and readiness to identify exceptions before they affect outcomes.
• Facilitate operating reviews and action tracking, ensuring clear ownership, due dates, and timely closure of critical items.
• Build and maintain portfolio dashboards and KPIs, converting inputs from multiple functions into concise, decision-ready status.
• Drive process and reporting automation using Power Automate, AI tools, and other business systems to improve efficiency and transparency.
• Partner with Product Management and Engineering to translate portfolio priorities into executable delivery plans and measurable milestones.
• Work with Operations, Manufacturing, Supply Chain, and Procurement to address constraints, readiness gaps, capacity issues, and supply risks.
• Prepare executive summaries, operational reviews, and decision materials that clearly communicate status, risks, tradeoffs, and next actions.
• Maintain consistent portfolio data and reporting, improving data quality and source-of-truth discipline across teams.
• Identify recurring operational bottlenecks and coordinate corrective actions and continuous improvement initiatives.

Connaissances

Cross-functional coordination

Portfolio management

Risk management

Data analysis

Excel

Power BI

Power Automate

AI tools

Formation

Bachelor's degree in Business, Engineering, Operations, or related field

Outils

Power Automate

Power BI

ERP

PLM

SAFe

Description du poste

Program Manager, Product Operations Delivery

An Amazing Career Opportunity for a Program Manager, Product Operations Delivery ! Location: Suresnes, France Job ID: 50956 The Program Manager, Product Operations and Delivery is a cross-functional coordinator within HID IAM Authentication Devices and reports to the Senior Director, Authentication Devices. The role helps turn portfolio priorities into predictable delivery across new product introductions, product changes, production readiness, and ongoing customer commitments. Working across Product Management, Engineering, Operations, Manufacturing, Supply Chain, Procurement, and Sales, the Program Manager maintains integrated plans, exposes risks and dependencies early, drives action closure, and ensures stakeholders have clear visibility into status and decisions. The role also strengthens product operations through consistent governance, meaningful KPIs, and process automation that reduces manual reporting and improves data quality.

Company Overview

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo Identity and Access Management Solutions (IAMS): HID Global IAM products protect more than 85 million user identities. HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

Role Responsibilities

• Coordinate cross-functional execution across the authentication hardware portfolio, aligning owners, milestones, dependencies, and critical decisions.
• Maintain integrated plans for new product introductions (NPI), product changes, manufacturing readiness, ramp-up, and launches.
• Track delivery risks and customer-impacting issues, drive mitigation plans, and escape when decisions or support are required.
• Monitor customer commitments, backlog, delivery performance, and readiness to identify exceptions before they affect outcomes.
• Facilitate operating reviews and action tracking, ensuring clear ownership, due dates, and timely closure of critical items.
• Build and maintain portfolio dashboards and KPIs, converting inputs from multiple functions into concise, decision-ready status.
• Drive process and reporting automation using Power Automate, AI tools, and other business systems to improve efficiency and transparency.
• Partner with Product Management and Engineering to translate portfolio priorities into executable delivery plans and measurable milestones.
• Work with Operations, Manufacturing, Supply Chain, and Procurement to address constraints, readiness gaps, capacity issues, and supply risks.
• Prepare executive summaries, operational reviews, and decision materials that clearly communicate status, risks, tradeoffs, and next actions.
• Maintain consistent portfolio data and reporting, improving data quality and source-of-truth discipline across teams.
• Identify recurring operational bottlenecks and coordinate corrective actions and continuous improvement initiatives.

Experience and Background

• Bachelor's degree in Business, Engineering, Operations, Supply Chain, Industrial Management, or a related field, or equivalent practical experience.
• 2+ years of experience in program management, project management, product operations, business operations, or a similar cross-functional role.
• Experience coordinating programs in a hardware, manufacturing, technology, or product development environment.
• Strong planning, prioritization, risk management, analytical, and problem-solving skills.
• Strong proficiency with Microsoft Excel, PowerPoint, collaboration tools, and dashboard or reporting workflows.
• Experience supporting NPI, industrialization, manufacturing ramp-up, or supply chain programs.
• Familiarity with PLM, ERP, agile, or SAFe environments.
• Experience with Power Automate, Power BI, AI-enabled productivity tools, or similar automation technologies.
• Experience in identity, authentication, cybersecurity, or enterprise technology markets.

What we can offer you

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

Diversity and Inclusion

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve.

As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.

Accommodation and Accessibility

If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [e-mail].

Immigration Sponsorship

Immigration Sponsorship Not Available

Applicants for this position must be currently and legally authorized to reside and work in the hiring country.

HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.

Additional Information

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.