Senior Account Manager

Bigblue; Paris; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Meal voucher

Health insurance

MacBook setup

Unlimited snacks

Job summary

Bigblue is seeking a Senior Account Manager to retain and grow key European D2C accounts from Paris. You will lead strategic partnerships, translate merchant feedback into action, and drive growth through cross-functional collaboration across product, operations, and sales.

The role is hybrid in Paris with a focus on delivering exceptional customer experiences and identifying new opportunities to expand merchant relationships.

Qualifications

• 4+ years in a customer-facing role with regular stakeholder interactions in logistics.
• Native level of French and professional working proficiency in English.
• Strong data analysis and Excel skills.
• Willing to relocate to Paris or based there.

Responsibilities

• Build and maintain strong relationships with strategic merchant accounts.
• Act as a trusted advisor by connecting service, cost, and performance to business impact.
• Define improvement plans with merchants based on data analysis.
• Identify new partnership opportunities and define improvement plans with merchants.
• Support stakeholders in their day-to-day use of Bigblue’s services.
• Monitor customer feedback and performance trends, and translate them into actionable improvements.
• Contribute to product and operational improvements based on merchant insights and market trends.
• Optimize internal processes and tools to improve the overall customer experience.

Skills

Customer-facing experience

Stakeholder management

French native

English proficiency

Data analysis

Excel

Logistics knowledge

Problem solving

Tools

Excel

Job description

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue , we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London , our proprietary WMS (Warehouse Management System) Atlas, and a network of 9warehouses across Europe , we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.

The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About The Role

As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

• Build strong, long-term partnerships

  • Build and maintain strong relationships with strategic merchant accounts
  • Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
  • Define improvement plans with merchants based on data analysis
  • Identify new partnership opportunities and define improvement plans with merchants

• Deliver customer excellence

  • Support stakeholders in their day-to-day use of Bigblue’s services
  • Monitor customer feedback and performance trends, and translate them into actionable improvements
  • Contribute to product and operational improvements based on merchant insights and market trends
  • Optimize internal processes and tools to improve the overall customer experience

• Grow hand-in-hand

  • Contribute to our merchants’ strategic development and identify their metrics that drive growth
  • Identify potential signals of dissatisfaction and implement solutions to answer them
  • Suggest out-of-the-box initiatives to engage our existing merchants
  • Implement cross-selling and upselling strategies to address customer needs and unlock value

You would be a great fit if this sounds like you:

• You have around 4+ years of experience in a customer-facing role with regular stakeholder interactions in logistics, supply chain, fulfillment environments
• You have a native level of French and professional working proficiency in English
• You are willing to grow and are eager to build a strong understanding of the logistics market
• You are comfortable analyzing data and presenting insights during business reviews
• You are comfortable using advanced Excel
• You are based in (or willing to relocate to) Paris

And you also:

• Have strong communication and relationship-building skills
• Are analytical and able to leverage data to drive decisions
• Can solve complex problems and prioritize effectively
• Demonstrate business acumen and strategic thinking (growing with experience)
• Are comfortable working with multiple stakeholders and projects simultaneously
• Are proactive, autonomous, and adaptable

Bonus points for

• You have an entrepreneurial spirit
• You're passionate about digital and making life simpler with technology
• You like solving new problems and are never settling for how something “has always been done”
• You speak another language (Spanish, German, Italian)

Why join Bigblue

• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• Founders-led company with an innovative, caring culture.
• Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment: Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• ClassPass membership for fitness & wellness.
• MacBook or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger.

Because whatwe value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, apply.

Because we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, apply.

Process

1. Discovery call with a Talent Acquisition Manager (Google Meet)

2. Experience deep dive with the Hiring Manager (Google Meet)

3. Case-study with the future team

4. On-site interviews (in our Paris offices, half-day)

5. Reference checks