Principal Service Leader - End user services

AB Volvo; Lyon; Sur place; EUR 80 000 - 110 000; Plein temps

Résumé du poste

A global transport solutions company is seeking a Principal Service Leader for End User Services in Lyon. This role requires leading IT Equipment services for 100,000 employees worldwide, ensuring quality and efficiency in deliverables. Candidates should have over 10 years of experience in end-user services and strong communication skills. The position offers competitive compensation in a dynamic work environment.

Prestations

Solid package of compensation and benefits

Opportunity for professional development

Qualifications

• Minimum 10 years' experience within the End user services area.
• Experience in steering projects and analyzing business needs.
• Complete proficiency in English.

Responsabilités

• Responsible for delivering IT Equipment services according to contract.
• Manage the full lifecycle of IT Equipment services.
• Lead initiatives and related projects in the area.

Connaissances

Service leadership

Negotiation

Cross-organizational collaboration

Exceptional communication

Proactive and goal-oriented

Formation

University/Master's degree in a relevant area

Outils

ITIL

Description du poste

Principal Service Leader - End user services

Location: Göteborg, SE; 417 55 Venissieux, FR; 69200 Bangalore, IN; 562122 Oostakker, BE; 9041 Skövde, SE; 541 87

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Infrastructure & Onsite Services (IOS)

Digital Workplace Services

Digital Workplace Services is part of IOS and has the responsibility for delivering Digital Workplace Services to Volvo Group employees globally.

We are now looking for a Service Leader – End user services

You will play a key role in the team responsible for the Global IT Equipment services (Phones, Tablets, Computers, Monitors, etc.) in Volvo Group.

You will work with multiple stakeholders in Volvo Group Business units and Suppliers, with the mission of delivering world class End User IT Equipment services for our 100.000 Volvo Employees globally.

You can apply from any of the following locations: Gothenburg, Skövde, Gent, Bangalore and Lyon.

Key Responsibilities

• End User IT Equipment Services
• Responsible for the IT Equipment services ensuring that all IT equipment is delivered according to contract based on cost, volumes, and quality.
• Manage new and changed business needs regarding IT Equipment deliveries
• Participate in and/or lead initiatives and related projects in the area

Service Lifecycle, Strategy and Innovation

Manage the full lifecycle of IT Equipment services within the End user services area

Responsible for the Strategy, Continual Improvement and Innovation of the area

Required competencies and experience

University/Master's degree or equivalent in a relevant area

Minimum 10 years' experience within the End user services area

Experience within the IT Equipment services area

Experience of Service leadership focusing on the outcome

Experience in steering projects and analyzing business needs

Complete proficiency in English

Knowledge and experience of ITIL (SIAM is a plus)

Who are you?

Strong service and business-oriented approach

Skilled in negotiation and cross-organizational collaboration

Exceptional communication and presentation abilities

Efficient in managing meetings and minutes

Open to new ideas and perspectives

Proactive and goal-oriented

Open to network with business and colleagues

Naturally outgoing and engaging

What’s in it for you?

We offer a solid package of compensation and benefits and you get an opportunity to work together with fun and highly skilled colleagues in an exciting, global environment which will develop you both professionally and personally.

At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.

Application screening will start immediately, we look forward to receiving your application as soon as possible.

Important: Only applications in English and in the locations mentioned in the job offering will be considered

Locations: Sweden - Gothenburg or Skövde, Belgium - Gent, India - Bangalore and France - Lyon.

We are looking forward to receiving your application!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.