Post-Sale Buyer Coordinator

Bonhams & Butterfields Auctioneers Corporation; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Travel Allowance

Learning and Training Funding

Welfare and Retirement Plans

Résumé du poste

Bonhams in Paris is looking for a Post-Sale Buyer Coordinator to manage buyer payments and ensure excellent client service. This role involves reviewing bids, collecting payments, and handling communications with clients globally.

The ideal candidate will demonstrate strong numeracy and fluency in English, along with good interpersonal skills. This position offers benefits such as travel allowance and training funding.

Qualifications

• Experience in a Buyer Account role or in the Auction Industry preferred.
• Confidence in dealing directly with clients in verbal and written communication.
• Ability to work in a high-pressure environment with excellent organisation.

Responsabilités

• Review and approve bids pre-sale for appropriate client history.
• Collect payments and resolve billing discrepancies.
• Monitor aged debt report and manage outstanding client debts.

Connaissances

Interpersonal skills

Numerate

Time management

Attention to detail

Word processing

Flexibility

Confidentiality

Outils

Microsoft Word

Microsoft Excel

Description du poste

About the Bonhams Network

Founded in 1793, Bonhams is a global network of auction houses, with the largest number of international salerooms, offering the widest range of collecting categories and selling at all price points. Bonhams is recognised for its bespoke service, and a dedication to local market relationships, enhanced by a global platform. With 14 salerooms, Bonhams presents over 1,000 sales annually, across more than 60 specialist categories, including fine art, collectables, luxury, wine & spirits, and collector cars. In 2022, Bonhams added four international auction houses to its network: Bukowskis, Stockholm; Bruun Rasmussen, Copenhagen; Cornette de Saint Cyr, Paris and Brussels; and Skinner, Massachusetts. The success of Bonhams' global strategy is a result of recognising the shift in growing intercontinental buying and increased digital engagement.

About you

As a Post-Sale Buyer Coordinator, you will play a crucial role in ensuring the financial health of our business while maintaining positive relationships with our clients. Responsible for the collection of buyer payments from a portfolio of luxury auction sales. Offering good client service both internally to colleagues, and externally to clients. You will be confident in dealing with people from all over the world, numerate and with excellent spoken and written English (a second language is an advantage). The role will include the management of a variety of sales in the UK and occasionally in Paris and Europe; with support for a range of sister companies throughout the world. Therefore, the ability to communicate confidently with our international buyers is key. The ability to work under pressure and to deadlines is also key.

About the Role

You will be required to carry out the following:

Buyer Account Administration

• Review and approve bids pre-sale to ensure appropriate client history is in place or financial references are obtained for high value sales. Top lot bidder vetting.
• Payment collection of a variety of sales as determined by the Line Manager. i.e. be proactive in "closing" a sale financially by ensuring all outstanding buyer debt is settled. Investigate and resolve any discrepancies or billing issues
• Monitoring the Aged Debt report and resolving outstanding debts
• Ensure all KYC (Know Your Client) and Compliance requirements are in place for successful bidders
• Third party payments are proscribed in our Term and Conditions, so ensuring these cases are communicated carefully, and that management and resolution are handled in a timely manner
• Posting incoming wire transfers and daybook reconciliation for the UK. Support for France and Belgium banking reconciliation.
• Identifying potential bad debt risks and take proactive measures to mitigate them. Handling communication with banned and restricted buyers
• Process non-standard aftersales, private sale and sundry invoices in line with any current delegation of authority
• Process cancelled sales, allowances and issuing buyer refunds in line with any current delegation of authority
• Deal with both external clients and internal colleagues in person, on the phone or by email; all in an efficient and courteous manner.
• Support the Client Service team and manage customer account complaints/queries they may elevate to Credit Control
• Working closely with the Client Service Sale Liaisons and Expert Departments to manage overdue settlements and vendor expectations.
• Offer support and assistance to Credit Control Teams throughout the worldwide Bonhams Group where needed
• Occasional weekend work, and attendance at offsite sales and European Offices
• Safeguard the security and confidentiality of client information at all times

In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your Managers.

Key Skills & Experience

• Experience in a Buyer Account role or in the Auction Industry preferred
• Excellent interpersonal skills both written and oral, confidence in dealing directly with clients
• Numerate and with good spoken and written English (second language an advantage)
• Good word processing skills, experience of Microsoft Word and Excel
• Excellent time management and organisation skills with the ability to work in a high pressure and reactive environment
• Attention to detail, organised and methodical
• Flexibility and the ability to be a team player
• A high standard of confidentiality and discretion

What We Offer

Some of our benefits include:

• Travel Allowance
• Learning and Training Funding Programme
• Welfare and Retirement Plans

We thank you for your interest in this position but please note that we will only contact candidates chosen for further consideration.

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.