Planning and Logistics Operations Manager (all genders)

Shiftmove; Marseille; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Shiftmove Group is seeking a senior operations leader to design and implement a scalable Planning & Logistics operating model across France, integrating Ocean and Optimum Automotive. You will own the Praxedo framework and ensure the platform evolves with the business.

You will standardize processes, define KPI frameworks, and build executive dashboards, leading cross-functional teams in a fast-paced, data-driven environment to deliver improved customer experience and operational excellence.

Qualifications

• Proven experience designing scalable operational processes in SaaS/IoT/mobility.
• Experience owning operational systems or business platforms (e.g., Praxedo, Salesforce, ERP).
• Leading cross-functional integration programs after mergers/acquisitions.

Responsabilités

• Design and implement a unified Planning & Logistics operating model across France.
• Act as Business Owner for Praxedo, set long-term roadmap and gather requirements.
• Define the hardware lifecycle framework from procurement to reverse logistics.
• Standardize workflows between Planning, Logistics, Customer Support, and Customer Success.
• Develop KPI frameworks, executive dashboards, and drive continuous improvement.
• Identify inefficiencies and build scalable, data-driven processes using Lean principles.

Connaissances

Operational leadership

Systems ownership

Transformation management

Analytical capability

French & English fluency

Outils

Praxedo

Salesforce

ERP

Description du poste

About The Role

Following the integration of Ocean and Optimum Automotive into the Shiftmove Group, you will lead the design and implementation of a single, scalable operating model that supports growth, improves customer experience, and drives operational excellence across France. You will own the overarching operational framework behind the Planning and Logistics teams and act as the Business Owner for Praxedo to ensure the platform evolves alongside our business needs.

What You’ll Do

• Design and implement a unified Planning & Logistics operating model across France, standardizing processes and leading all integration initiatives.
• Act as the Business Owner for Praxedo, defining the long‑term roadmap, gathering requirements, and ensuring the platform supports standardized field operations.
• Define the operational framework governing the complete hardware lifecycle, from procurement and inventory control to reverse logistics and asset management.
• Standardize workflows and operational handoffs between Planning, Logistics, Customer Support, and Customer Success to reduce friction and improve customer resolution times.
• Develop comprehensive KPI frameworks, build executive reporting dashboards, and lead regular reviews to drive a culture of continuous improvement.
• Identify process inefficiencies and build scalable operational frameworks using Lean principles and data‑driven decision‑making to support future capacity.

What You’ll Need to Succeed

• Operational Leadership – Proven and extensive experience designing and implementing operational processes at scale within a SaaS, IoT, telematics or mobility business.
• Systems Ownership – Meaningful experience owning operational systems and business platforms, ideally acting as a Business or Product Owner for tools such as Praxedo, Salesforce or ERP.
• Transformation Management – Proven experience leading cross‑functional operational integration programs, particularly following mergers or acquisitions.
• Analytical Capability – Strong ability to develop KPIs, build operational dashboards and use data to drive lean continuous improvement initiatives.
• Language Proficiency – Fluent French and professional English to effectively communicate and align stakeholders across our international teams.

How You Work

You are a systems thinker who thrives on solving complex operational challenges and building scalable frameworks from the ground up. You are highly collaborative and naturally skilled at aligning cross‑functional teams and influencing stakeholders without relying on direct authority. You take deep ownership of your work, operate comfortably in fast‑paced, evolving environments while staying fiercely data‑driven and commercially aware.

What Success Looks Like

Within 3–6 months: A unified Planning & Logistics operating model is designed and standardized across Ocean and Optimum Automotive. Clear operational workflows and handoffs are established between Customer Support, Customer Success and Field Operations.

Within 6–12 months: Praxedo is fully established and adopted as the standard field operations platform across France. Operational efficiency has measurably improved through automation, standardization and optimised processes.