People Ops Manager

Pennylane; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A rapidly growing Fintech company in Paris is seeking a People Operations Manager to lead their team and improve People Ops processes. The ideal candidate has over 5 years of experience in HR and is skilled in HRIS. This role offers a remote-friendly work environment and opportunities for professional development. Join the team to positively impact the daily lives of SMEs in France and Europe.

Prestations

25 paid vacation days

Company shares

Budget for workspace improvement

Access to wellness activities

Apple equipment

Qualifications

• 5+ years in People Operations or HR shared services.
• Strong command of HRIS administration.
• Experience in building employee lifecycle processes.

Responsabilités

• Manage and supervise daily operations of the People Operations team.
• Drive continuous improvement across People Ops processes.
• Coordinate cross-functional deliveries and stakeholder alignment.

Connaissances

People Operations

HRIS administration

Stakeholder communication

Analytical mindset

Prioritization

Formation

Bachelor's degree in HR or related field

Outils

HRIS (like Workday)

Description du poste

Overview

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you !

Our vision

We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).

We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

About us

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 5 years of existence, we’ve managed to :

Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants

Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...

Grow from 7 cofounders to 800 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6 / 5 rating on Glassdoor .

Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe

Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings

Already more than 500,000 small and medium-sized enterprises (SMEs) and over 5000 accounting firms use Pennylane in France!

About the role

We’re looking for a hands-on People Operations Manager to lead our People Operations team while actively contributing to daily operations. You will report to our Head of HR operations (People operations, People experience & People analytics). You’ll combine team leadership with operational execution : ensuring high-quality, timely delivery of People Ops processes, coaching team members, and driving continuous improvement across our employee lifecycle operations.

This role is ideal for an experienced People Ops professional who enjoys getting into the details, thrives on building reliable processes at scale, and is motivated by enabling others to do their best work.

Scope and impact

Team size : Manage a team of Individual Contributors within People Operations (at least 5 people).

Operational scope : Own day-to-day execution and improvement of core People Ops processes (e.g., onboarding, data integrity, employee changes, payroll inputs, benefits administration, compliance tasks, HRIS administration, reporting).

Cross-functional collaboration : Partner with Talent Acquisition, Finance / Payroll, Legal, IT, and HR Business Partners to deliver seamless employee experiences and ensure compliance.

What you’ll do

Lead and supervise daily operations

• Plan and allocate workload, set priorities, and track progress to ensure SLAs and quality standards are met.
• Monitor team dashboards, queues, and tickets; remove blockers and rebalance capacity as needed.
• Ensure operational continuity during peaks, audits, and organizational changes.

Manage and develop the team

• Provide day-to-day support, coaching, and close supervision of ICs.
• Clarify missions, responsibilities, and expectations; ensure role clarity and accountability.
• Run performance rituals : 1 : 1s, feedback loops, reviews, objective setting, and growth plans.

Execute and improve People Ops processes

• Own and contribute directly to execution in your area of expertise (e.g., HRIS, onboarding, data changes, benefits, leave management, mobility).
• Safeguard data quality, compliance, and documentation across processes and systems.
• Drive continuous improvement : simplify workflows, standardize SOPs, reduce errors, and improve cycle times.

Coordinate projects and stakeholder alignment

• Coordinate cross-functional deliveries (e.g., payroll cut-offs, policy rollouts, system changes).
• Communicate status, risks, and decisions clearly to stakeholders; ensure alignment with People and company priorities.
• Support change management for new tools, policies, and operating models.

Reporting and controls

• Maintain accurate source-of-truth data in the HRIS; ensure timely, complete, and auditable records.
• Prepare and review People Ops reports and dashboards; contribute inputs for payroll and headcount reporting.
• Ensure compliance with internal controls and relevant labor and data-privacy regulations.

What success looks like

• Consistent SLA and quality attainment across core processes.
• High data accuracy in HRIS and strong audit readiness.
• Clear team priorities, balanced workload, and visible progress tracking.
• Engaged, supported ICs with regular feedback and documented growth plans.
• Documented, standardized SOPs with measurable process improvements (e.g., reduced processing times, lower error rates).
• Reliable cross-functional delivery (payroll inputs on time, smooth onboarding, timely employee changes).

Management expectations

• Hands-on manager supervising part of the team while actively contributing to delivery (execution and / or coordination).
• Manage a team of ICs and supervise daily activities and tasks.
• Ensure qualitative delivery for projects and team missions.
• Actively contribute in your field of expertise through personal execution and / or coordination of activities.
• Ensure performance of the team by playing a key role in operational delivery :
• Monitor and support the team daily with close supervision and guidance.
• Ensure each team member understands missions and responsibilities.
• Plan and organize deliverables, prioritize work, and track progress.
• Enforce priorities, meet deadlines, and maintain quality standards.
• Maintain an active contribution in your area of expertise with high-quality execution.
• Deliver management tasks for supervised ICs :
• Handle operational monitoring, team coordination, team rituals, and track individual progress.
• Ensure performance management throughout the year, consulting your Head of as needed.
• Foster a positive, collaborative team environment and show ownership.
• Support professional development with regular follow-ups and constructive feedback.

Who we\'re looking for

• 5+ years in People Operations or HR shared services, including 1-2+ years in a coordination or team lead capacity.
• Strong command of HRIS administration (such as Lucca, Workday) and People Ops processes across the employee lifecycle.
• Experience partnering with Payroll, Finance, Legal, and IT; understanding of data privacy and compliance requirements.
• Analytical and process mindset : comfortable with metrics, SLAs, and root-cause analysis.
• Excellent organization, prioritization, and stakeholder communication skills.
• Proactive, detail-oriented, and calm under pressure; able to operate in a fast-moving environment.
• Experience in a multi-country environment and with growth-stage / scale-up organizations.
• Exposure to HR compliance, audits, or internal controls frameworks.
• Participation in HRIS implementations or workflow automation initiatives.
• Familiarity with French employment context and benefits administration.
• French & English (France & Germany are our main markets now, but we have employees all over Europe)

Recruitment Process

• Screening Call 30 mins with Nathalie - Business Recruiter
• Manager Interview 60 mins with Mathilde - Head of HR Ops
• Case Study Interview 60 mins with Mathilde & Marine - VP People
• Last Round 45 mins with Charlène - Head of HRBP & Ursula - Head of TA
• Team Fit Interview 30 mins

What do we do to make your work life easier

You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone

Wherever you are based, you will get 25 vacations days paid by Pennylane

You’ll have a competitive compensation package

You'll get company shares to enjoy a piece of the success story you're building with us

You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it

⛹️Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness

You’ll have access to Busuu to perfect your English or your French

You’ll get the latest Apple equipment

We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.

If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)

We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.

Who are we looking for ?

To thrive at Pennylane, you need :

• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business-led actions on your day to day activity

We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.

If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.

We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.

We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.

Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen.

En 5 ans d'existence, nous sommes parvenus à :

Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant

Lever un total de 225 millions d'euros, auprès d'investisseurs de renom, dont Sequoïa, le fonds phare de la Silicon Valley, connu pour avoir soutenu Google, Facebook, Airbnb, Stripe, Paypal et bien d'autres à leur début.

Passer de 7 cofondateurs à une équipe de 800 collaborateurs, avec une note moyenne de 4,6 / 5 sur Glassdoor et 94% des évaluateurs Glassdoor qui recommanderaient PL à leurs proches!

Construire une équipe internationale composée de collaborateurs issus de 25 pays différents, avec une culture du télétravail très flexible

Gagner la confiance de milliers d'utilisateurs et obtenir d'excellents retours

Déjà plus de 500,000 TPE / PME et plus de 5000 cabinets d’expertise-comptable utilisent Pennylane en France !

Notre équipe Tech se compose d'environ 230 personnes (Ingénieurs Backend, Fullstack et Frontend, Engineering Managers et Senior Engineering Managers)

Chaque ingénieur fait partie d’une squad dédiée à un périmètre spécifique du produit, sous la responsabilité d’un Engineering Manager et en étroite collaboration avec un Product Manager et un Product Designer.

Chaque squad réunit toutes les compétences nécessaires pour concevoir, développer et livrer des fonctionnalités de bout en bout, en totale autonomie.