Payment Solutions Agent

Boeva Tech; Toulouse; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading financial solutions company is seeking a Customer Support Representative to provide Tier 1 support to Swiss customers. The role is fully remote and involves handling inquiries related to payment and invoices. Ideal candidates should be fluent in French and have good English proficiency. The position offers a salary starting at 1045 EUR/month with progression and a performance bonus. Be a part of a trusted company while gaining valuable financial industry experience.

Prestations

Paid training: 25 working days

Relocation support options

Monthly performance bonus up to 10%

Qualifications

• C1 level in French required; B2 in English for training.
• No prior experience required; training provided.

Responsabilités

• Provide Tier 1 customer support for invoice and payment inquiries.
• Collaborate with the team and escalate complex cases.

Connaissances

Excellent written and verbal communication

Solid computer literacy

Problem-solving mindset

Adaptability

Formation

Background or interest in finance, economics or payments

Description du poste

Overview

Location: Waha (Work from Home)

Start Date: 2 December 2025

Application Deadline: 21 November 2025

About the Project

Join the innovative financial arm one of Switzerlands leading financial institutions.

Following the successful acquisition of ByJuno in 2023 and its merger with Swissbilling the company is now driving the future of digital payment and invoice solutions empowering online and in-store businesses with modern flexible and secure payment methods.

As part of the Customer Support team youll be the first point of contact for Swiss customers ensuring a smooth and transparent payment experience that reflects the companys trusted banking standards.

Your Daily Mission

In this customer-facing role youll :

• Provide Tier 1 customer support related to:
• • Invoice details and payment clarifications
  • Reminder fees and billing questions
• Collection-related inquiries (mild debt collection tasks)
• Use internal tools to update customer records and follow up on technical or payment-related issues.
• Collaborate closely with your team and escalate more complex cases when needed.

Your goal : Deliver clear empathetic and efficient support while maintaining the brands high standards of trust and professionalism.

What Were Looking For

• Languages:
  • French C1 (Advanced)
  • English B2 (Upper-Intermediate) (required for training)
• Education / Experience: No prior experience required; training is provided! Background or interest in finance, economics or payments is a plus.
• Skills & Competencies:
  • Excellent written and verbal communication
  • Solid computer literacy and multitasking skills
  • Problem-solving mindset and adaptability

Compensation & Benefits

• Base salary: 1045 EUR gross / month
• Increase to 1100 EUR after 12 months
• Increase to 1150 EUR after 36 months
• Monthly performance bonus: up to 10%
• Paid training: 25 working days
• Schedule: Monday-Friday 09:00-19:00
• Work model: Fully remote from Greece
• Relocation Support
  • Option 1: Full relocation package flight, hotel stay and real estate agency fee covered.
  • Option 2: 250 EUR relocation allowance real estate agency fee (for those relocating independently).

Why Join the team

Be part of a trusted Swiss banking brand with strong digital growth.

Gain financial industry experience in a stable international environment.

Receive comprehensive paid training and continuous skill development.

Enjoy clear salary progression and a performance-based bonus.

Work remotely while supporting Swiss customers with professionalism and empathy.

Hiring Process

• Submit your application online.
• Complete the language proficiency test (French & English).
• Attend interview rounds with the client.

Important : You must be able to provide a birth certificate for employment documentation.

Ready to launch your career in finance and customer experience with one of Switzerlands most innovative payment companies

Apply now and join the team redefining the way Switzerland pays one invoice at a time.

Key Skills

Organizational Management, Presentation Skills, Agile, SAFe, AWS, Solution Architecture, Conflict Management, Data Management, Scrum, Team Management, Pre-sales, Management Consulting

Employment Type : Full Time

Experience : years

Vacancy : 1