Patient Meal Manager

Intermountain Health; Bitche; Sur place; EUR 4 033 000 - 6 228 000; Plein temps

Résumé du poste

Intermountain Health is seeking a Patient Services Manager for the Culinary Service department at Saint Joseph Hospital in Denver. You will oversee daily operations, lead therapeutic diet training, and partner with nursing to ensure exceptional patient meals and cost-effective service delivery.

The role emphasizes HR leadership, food safety compliance, and collaboration with clinical teams to address diet orders while advancing quality initiatives.

Qualifications

• Bachelor’s degree in Food Service, Dietetics, Nutrition or Management; Registered Dietitian with the Commission on Dietetic Registration within 6 months of hire.
• ServSafe certification or Food Handler Permit is required by first day of work (where applicable).
• Demonstrated ability to lead and manage a diverse team.
• Strong verbal, written, interpersonal, and communication skills.
• Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.
• Demonstrated experience in quality improvement initiatives.
• Preferred: hospital food service operations and therapeutic diets with multidisciplinary teams.
• Experience with nutrition software and clinical improvement initiatives.

Responsabilités

• Manages daily operations of patient meal services
• Partners with nursing to meet patients’ needs and education, following guidelines
• Leads meal areas and trains in therapeutic diets per provider orders
• Implements clinical best practices to deliver care at appropriate cost
• Provides value-based leadership to build high-functioning teams
• Manages HR functions including hiring, training, evaluation, discipline, and termination
• Ensures food safety standards and regulatory compliance
• Monitors quality and satisfaction scores; works on improvement plans
• Communicates nutrition expertise with healthcare providers
• Coordinates with clinical team on patient diet orders

Connaissances

Food Service

People Management

Food Safety and Sanitation

Business

Computer Literacy

Interpersonal Communication

Financial Competence

Nutrition

Formation

Bachelor’s degree in Food Service, Dietetics, Nutrition or Management

Registered Dietitian (RD) certification

Outils

Word processing

Spreadsheets

Database applications

Scheduling applications

Computerized tracking systems

Nutrition services software

Description du poste

Job Description:

This position is responsible for all aspects of Patient Services within the Culinary Service department in the hospital. This role provides leadership and direction related to optimal provision of meals to patients and creating an exceptional experience. This position will oversee daily operations of this service line, implementing system-level best practice standards, organizing and managing quality initiatives, meeting regulatory compliance, managing caregiver productivity, cost-effective service delivery, and realizing customer expectations.

Posting Specifics

Pay Rate: Based on Experience

Shift Details: 40 hours / full time benefits

Essential Functions

• Manages daily operations of patient meal services
• Partners with nursing to meet patients’ needs by doing education with nursing and ensuring we are following appropriate guidelines
• Leads patient meal areas and has a high level of competency and ability to train in therapeutic diets- coordinates with frontline caregivers to assure all diets are followed per provider orders.
• Implements established clinical best practices to deliver exceptional care and service at the appropriate cost.
• Provides value-based leadership to establish high functioning teams and operations in an accountable environment.
• Facilitates all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination.
• Manages employees to ensure that food safety standards and regulatory guidelines are met.
• Monitors quality and satisfaction scores. In conjunction with the System-level Directors, develops and implements plans to achieve desired outcomes.
• Communicates nutrition expertise with appropriate healthcare providers.
• Working closely with the clinical team to assure that specific patient diet orders and concerns are addressed.

Skills

• Food Service
• People Management
• Food Safety and Sanitation
• Business
• Computer Literacy
• Interpersonal Communication
• Financial Competence
• Nutrition

Qualifications

• Bachelor’s degree in Food Service, Dietetics, Nutrition or Management; Registered Dietitian with the Commission on Dietetic Registration within 6 months of hire.
• Food Handler Permit or ServSafe certification is required by first day of work (required only in the states of Utah and Idaho).
• ServSafe certification obtained within 90 days of hire date if not current.
• Demonstrated ability to lead and manage a diverse team.
• Demonstrated highly effective verbal, written, interpersonal, and communication skills.
• Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.
• Demonstrated experience in quality improvement initiatives.
• Preferred:
  • Demonstrated ability to work and navigate the complexities of hospital food service operations and therapeutic diets with multidisciplinary teams
  • Experience using advanced or complex spreadsheet and database applications, nutrition services software, and computerized tracking systems.
  • Demonstrated experience in quality and clinical improvement initiatives

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Remain standing for long periods of time to perform work.
• Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.

Location:

Saint Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.01 - $52.51

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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