Party and Event Host

Dormont Manufacturing Co; Nouvelle-Calédonie; Sur place; EUR 27 993 - 36 742; Plein temps

Résumé du poste

The Michaels store in Asheville is seeking an Event Coordinator to plan, coordinate, and deliver engaging in-store events for guests, including children’s parties and craft classes. You will provide friendly customer service, assist shoppers, manage checkouts, stock, and maintain store standards while creating a fun, safe environment and ensuring client satisfaction.

You will handle event logistics, communicate with clients, update emails and calls, adapt plans to feedback, and support

Qualifications

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests of all ages and co-workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational, interpersonal, and creative problem solving skills.
• Retail and/or customer service experience required.

Responsabilités

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Connaissances

Energetic personality

People skills

Experience with children

Communication skills

Organizational skills

Retail/customer service

Description du poste

Overview

Store - ASHEVILLE-ARDEN, NC. Plan, coordinate, and facilitate events within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards to deliver the brand promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Other duties as assigned

Qualifications

• Energetic and enthusiastic personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, is essential.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational, interpersonal, and creative problem solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods of time.
• Move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If accommodations are needed, contact the supervisor to discuss reasonable accommodations.

Work Environment

• Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled.
• Occasional outdoor work for retrieving shopping carts or unloading trucks.
• Frame shop contains a glass cutter and heat press; work hours may include nights, weekends, and early mornings.

Applicants in the United States must satisfy federal, state, and local legal requirements of the job.

Equal Opportunity Employer: Michaels is committed to the full inclusion of all qualified individuals. Reasonable accommodations are available during the job application or interview process. For accommodation information, contact Customer Care at 1-800-642-4235.