Parts Specialist: Auto Parts & Customer Service Pro

O'Reilly Auto Parts; Normandie; Sur place; EUR 21 000 - 32 000; Plein temps

Résumé du poste

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will greet customers, help select merchandise, and support store management in daily tasks in a busy retail environment.

The role includes handling calls, locating parts, quoting prices, and promoting related items while maintaining accuracy in cash handling and returns. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.

Responsabilités

• Greet retail and walk-in customers and assist with merchandise selection.
• Support store management in daily tasks.
• Answer store phone calls and lookup parts/prices, suggest related items.
• Process exchanges and returns per policies.
• Maintain cash drawer and process transactions.
• Perform in-store services and basic vehicle-related tasks as trained.

Connaissances

Customer service

Multitasking

Alphanumeric matching

Spanish language

Automotive parts knowledge

Formation

ASE certification

Outils

Weatherly index system

Description du poste

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will greet customers, help select merchandise, and support store management in daily tasks in a busy retail environment.

The role includes handling calls, locating parts, quoting prices, and promoting related items while maintaining accuracy in cash handling and returns. Bilingual candidates are encouraged to apply.