Paris-based Client Relations & Complaints Expert (Hybrid)

Natixis NY Branch; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Internal mobility opportunities

Career development and training programs

Hybrid work environment

Résumé du poste

Natixis NY Branch in Paris is seeking an Expert Business Relationship and Complaints (F/H) for a 6-month fixed-term contract. The successful candidate will manage claims, organize complaint committees, and maintain partner relationships within a hybrid work setting.

The ideal candidate will have a higher education degree in law or management and previous experience in a regulated sector. Proficiency in Excel, Word, and Outlook is required, along with strong interpersonal skills. This role offers opportunities for career development in a supportive environment.

Qualifications

• Experience in a regulated sector such as banking or insurance.
• Successful background in customer satisfaction or complaints management.
• Understanding of the real estate savings and its legal environment.

Responsabilités

• Manage claims and organize complaint committees.
• Report on customer feedback and monitor partner relationships.
• Follow up on Commercial Relationships.

Connaissances

Interpersonal skills

Writing skills

Listening skills

Business sense

Curiosity

Formation

Higher education degree in law/management or business school

Outils

Excel

Word

Outlook

Unicia

Description du poste

Natixis NY Branch in Paris is seeking an Expert Business Relationship and Complaints (F/H) for a 6-month fixed-term contract. The successful candidate will manage claims, organize complaint committees, and maintain partner relationships within a hybrid work setting.

The ideal candidate will have a higher education degree in law or management and previous experience in a regulated sector. Proficiency in Excel, Word, and Outlook is required, along with strong interpersonal skills. This role offers opportunities for career development in a supportive environment.