Operations Coordinator

Alan; Grenoble; À distance; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A health tech company in France is seeking an Operations Coordinator to oversee and improve health and insurance service processes. This role involves running daily operations, monitoring efficiency, and identifying areas for enhancement. The ideal candidate will possess strong problem-solving skills, organizational abilities, and fluency in English and French. The position offers flexible working options and numerous employee perks, promoting a dynamic work culture.

Prestations

Equity packages

Flexible Office

Comprehensive health insurance

Flexible vacation and hours

Learning & Training budget

Qualifications

• Experience in operations and process management.
• Ability to work independently in fast-paced environments.
• Experience in insurance or healthcare is a plus.

Responsabilités

• Run Insurance or Health services processes.
• Monitor operations and flag risks.
• Implement continuous improvements to processes.

Connaissances

Problem-solving

Organizational skills

Communication in English and French

Adaptability

Description du poste

Overview

🐼 Who we are

You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

About

People joining Alan are inspired by our innovative working method. We have cultural values that guide our approach to work, such as:

• Mission is the Boss: long-term thinking, seeking mission success above all else.
• Member & customer-led: obsessively focused on solving members & customers problems and creating delightful experiences.

• Champions of excellence: extremely high standards and talent density.
• Distributed ownership: accountable, everyone owns their decisions and results.
• Radically transparent: information is accessible and written-first, enabling async decisions.

🏆 How we grow excellence — We hire the best people and give them a platform to succeed.

• Optimistic alchemy: optimistic collaborators who support teammates.
• Empathetic challengers: direct, caring feedback to help professional growth.
• Bold & creative contrarians: think differently to achieve greatness, try new approaches.

🤝 How we move together — We help each other improve through honest feedback and bold thinking.

• Disciplined in execution: decisive actions that compound success.
• Fight for simplicity: high-impact processes, smart frugality.

⭐️ Operations at Alan

The Operations Community’s core responsibilities are to deliver at scale our insurance and health services: build our platform and operational capabilities and run our processes to guarantee delight and efficiency.

As we anchor our Insurance position and diversify with health and well-being services in 4 countries (France, Belgium, Spain and Canada), our operations are increasingly complex. Being an Ops at Alan means joining a team of 50+ talented Ops across our countries, with interactions with Engineering, Product, Care and many other teams. We have a mix of Builder profiles and Operations Coordinators who deliver processes daily while improving them. We want team members to deliver excellence to our companies and members and be ready to disrupt the way we traditionally think about insurance or healthcare services.

🌍 For this role, you need to be based in France, Belgium or Spain.

The Operations Coordinator works on a specific subset of services we deliver (e.g. claim reimbursement, fraud, clinic to name a few).

Their core responsibilities (+- 70/80% of the time) are to:

• Run our Insurance or Health services processes - this is why we call them Ops Runners internally
• Ensure the day-to-day follow up and monitoring of our operations
• Flag risks and opportunities

In Details, Your Missions Are

• Operating our processes: invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation).
• Defining & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with service providers.
• Supervising partnerships (e.g. teleconsultation, claim operators), participating in negotiation rounds, daily communication to ensure business continuity.
• Performing controls on daily operations to ensure correct decisions and identify training needs.
• Escalating feedback, helping prioritise and supporting initiatives to improve processes and services.

Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can include automating processes, enhancing external communication, auditing processes, etc.

⭐️ Our Run organisation

Responsibilities

Operations Coordinators are organized in pools (3-7 runners) who are collectively responsible for their scope. Examples of topics include:

• Alan therapy: managing therapy bookings, relationships with psychologists, and lifecycle activities (hiring, onboarding, invoicing, booking management).
• Claims: handling claims, monitoring external providers to meet SLAs, ensuring glasses delivery and customer satisfaction.
• Fraud: checks on claims, investigating suspicious activity, preventing fraudulent payments.
• Set up: onboarding/offboarding of customers, invoicing, and ensuring data quality for invoicing.

Note: Profiles may join different pools; opportunities to explore scopes. Ask the Operations Team for concrete examples.

⭐️ Experience

We aim to hire within the A2-B level range. The scope is varied, we consider candidates from different backgrounds:

• Operated processes and services for companies during scale-up or in industrial/logistics
• Worked in Support functions (Customer Support, People Operations)
• Customer-facing Commercial experience (e.g., account manager, Customer Success Communications)
• Handled event coordination

⭐️ Skills

• Passionate about delivering & optimizing top-notch operations and making processes clear for operators and members.
• Strong problem-solver with a dig deep mindset focused on member and customer satisfaction.
• Highly organised with attention to detail.
• Strong written and verbal communication in English and French (C1+), with high empathy.
• Ability to work independently in a fast-paced environment.
• Adaptable and flexible to variable situations.
• Nice-to-have: Experience in insurance or healthcare, Analytics skills.

🙌 Perks & Benefits

Alan provides a stimulating environment and perks to keep employees happy and productive. Perks include:

• Fair rewards: equity packages with base salary for permanent contracts.
• Flexible Office: HQ space, co-working, or full-remote with home office equipment sponsorship.
• Tools: Macbook Pro, peripherals, and headphones.
• Flexible vacation and hours.
• Delightful healthcare insurance: comprehensive health insurance for you and children, depending on country for partners.
• Transport: commuter benefits by country.
• Learning & Training: flexible training policy with budget for conferences.
• Coaching: dedicated coach from day one to support development.
• Parental leave: extended leave for new parents for permanent contracts.

Important note: We hire people, not roles. If you’re excited but don’t check every box, we’d love to hear from you. We welcome all applicants and value learning and inclusion.

Remember this is a guide, not a checklist. We look forward to receiving your application. Check out our About Alan and Career pages, Medium, blog, and Glassdoor for more info.