Operational Onboarding Manager - France

Talantir; Lille; A distancia; EUR 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity packages

Flexible Office

Macbook Pro

Flexible vacation policy

Healthcare insurance

Transport benefits

Training opportunities

Coaching program

Parental leave

Descripción de la vacante

Alan is expanding its Care team in France and seeks an Onboarding Manager to ensure a seamless transition for our largest clients during onboarding. You will train HR and Payroll admins, manage payroll integration, and collaborate with cross-functional teams to resolve challenges quickly.

Ideal candidates communicate effectively in French and English, demonstrate strong ownership, and thrive in a fast-paced, collaborative setting. This role offers a flexible remote option and permanent contracts.

Formación

• Customer-facing experience in B2B roles such as Customer Success, teaching, or communication.
• Excellent French writing and strong problem-solving abilities.
• Written and spoken French and English at a high level.
• Strong organization and time-management skills; ability to handle multiple priorities.

Responsabilidades

• Lead comprehensive onboarding workshops for HR and Payroll admins on Alan's dashboard.
• Manage complex processes like payroll integration, employee affiliation and billing setup.
• Collaborate with Key Account Managers, Customer Success, Ops, Sales, Care, Pre-Sales and Engineering to ensure a smooth onboarding.
• Address issues proactively to support seamless onboarding for large clients.

Conocimientos

French/English

Onboarding

Stakeholder mgmt

Empathy

Descripción del empleo

You. Better. With Alan.

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.

We partner with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members.

How we work: our Leadership Principles

Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.

The Challenge

You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase.

Your role requires a strong ability to quickly build trusted relationships with key stakeholders, proactively identifying and resolving potential challenges before they arise. Pushing relevant changes internally will also be key.

The ideal candidate will demonstrate exceptional communication and change management skills, with a proven track record of training and supporting key accounts through digital transformation initiatives. This position plays a vital role in Alan's growth strategy.

Helping Our Admins

Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands‑on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.

Improving Alan

All Operational Onboarding Manager work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods. You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre‑Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.

Join The Care Team as Onboarding Manager!

You Will Thrive If You

Have a genuine passion for helping others and find joy in solving member challengesMaster French and English at a full working proficiency level (written and spoken)Navigate technology with confidence and embrace digital toolsFeel at ease connecting with members across all channels - email, visio call, and phone callsBring natural empathy and a calm presence to every interactionLove taking initiative and turning ideas into actionThrive in collaborative environments where you can both learn and share knowledgeBonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers!)

For this opportunity, we are aiming to hire within the B0-B1 level range of our salary grid.

Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care team.

Profile & Competencies

Soft Skills

Demonstrate strong ownership and autonomy on their missionsDemonstrate growth mindset, challenges positively, learn fastDemonstrate strong client‑facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our membersAble to embrace change, have collaborative mindsetGood listening skills, empathy and pedagogic skills.At ease with complex conversation involving multiple teams.

Hard Skills

Excellent French writing skills.Excellent problem‑solving skills.: able to structure a problem, identify relevant solutionsGood and structured written & oral communication skills in both French and English.Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously

Experience

Customer‑Facing Experience: Previous experience in BtoB customer‑facing roles, such as Customer Success, teaching, or communication.Autonomous, driven, can organize themselves well (comfortable in our fast‑paced environment), missionaryAt ease with complex / new topics (experience in complex environments, strong studies…)

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high‑quality time with co‑workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office. Amazing office space at our HQ, sponsored co‑working hubs or a full‑remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country‑specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize your impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note

we hire people, not roles.

Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman

Did you know that research shows women often apply only when meeting 100% of requirements?

Remember

this is just a guide, not a checklist.