On-site Concierge (H/F/X) - CDD - Val-d'Isère

SmartRecruiters, Inc.; Val-d'Isère; Sur place; EUR 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Meal vouchers €10

Transport 50% reimbursed

Health insurance Alan

Mac computer & professional phone

Birthday day off

CSE Happypal & EGYM Wellpass

Year-round events

Résumé du poste

Le Collectionist is seeking an On-Site Concierge to join our Resort Management team in Val-d’Isère. The role handles guest needs across concierge services and properties, welcoming international clients at multiple rented homes.

Work includes pre-stay prep, property updates, guest arrivals, and end-of-stay follow-up. A Saturday/Sunday schedule is expected; the position offers a premium hospitality environment in a luxury setting.

Qualifications

• Degree in hospitality, tourism or business.
• Affinity for luxury hospitality.
• Experience in villa/chalet management or hotel concierge.
• Strong knowledge of the destination and its ecosystem.
• Organised, meticulous and detail‑oriented.
• Highly autonomous with strong interpersonal skills.
• Guest‑focused with ability to build lasting relationships.
• Able to multitask in a fast‑paced environment.
• Valid driving licence and personal vehicle.

Responsabilités

• Conduct pre-visits to properties prior to guest stays.
• Collaborate with Pre‑Arrival Concierge team to gather stay information.
• Update property information in internal tools.
• Complete requested shopping and personalise properties for guest arrivals.
• Contact guests to confirm arrival times and finalise details.
• Welcome guests on arrival and showcase property features.
• Assist guests with concierge requests and service changes.
• Process guest payments when required.
• Check-out with guests and document property condition.
• Coordinate invoicing with the Pre‑Arrival team.

Connaissances

Hospitality mindset

Organisation

Autonomy

Interpersonal skills

Guest relations

Multitasking

Driving licence

Third language (nice to have)

Formation

Degree in hospitality, tourism or business

Description du poste

• Full-time

Company Description

Founded in 2014, Le Collectionist is the European leader in tailor‑made luxury travel, bringing together spectacular homes with exceptional services and experiences, creating unforgettable holiday experiences for groups and families who believe holidays should be unique, lively, and shared.

Our portfolio spans over 50 iconic destinations - from coastlines and countryside escapes to snow-covered peaks and vibrant city streets. Every home is handpicked for its character, beauty, story, then paired with expertly selected services to create the perfect setting for every kind of gathering. It’s a different way to travel: smoother, more intimate, and above all, freeing

With expert concierges supported by dedicated local teams, we take care of every detail - from thoughtful services for everyday comforts to fully bespoke, once-in-a-lifetime adventures rooted in local culture and tradition. Whether it’s arranging a private chef or nanny, securing a vintage car, or privatising a museum, we bring your holiday vision to life.

Job Description

This position is a 43h contract per week - to be filled for a duration of 5 months, starting from November 2026.

As an On-Site Concierge within the Resort Management team, you will play a key role in managing and assisting our clients on-site with requests related to both concierge services and properties. You will welcome our international clientele across various rented properties, while upholding Le Collectionist brand standards. Working closely with the Pre-Arrival Concierge team, you will help strengthen our network of local partners in order to offer the highest quality services and experiences to our guests. You will manage several stays simultaneously.

Pre-stay preparation

Conduct pre-visits to the properties where guests are expected.

Collaborate with the Pre-Arrival Concierge team to gather all necessary information for stay preparation.

Update property information in internal tools.

Complete requested shopping and personalise the properties (gifts, amenities) to prepare for guest arrival.

Contact guests prior to arrival to confirm arrival time and finalise last details.

Guest welcome and stay management

Welcome guests in accordance with Le Collectionist standards, ensuring the chaletis ready and in perfect condition.

Present the chalet, highlight its specific features, and guide guests through available tools, the house, and its surroundings.

Remain available for any concierge requests, service modifications, or assistance throughout the stay.

Manage and process guest payments when necessary.

Be responsive and able to solve any issue that may occur in the property during the stay.

Check‑out and end‑of‑stay follow‑up

Ensure a smooth check‑out by inspecting the property in the presence of guests and documenting any identified damage with precision.

Handle invoicing and payment tracking in coordination with the Pre‑Arrival Concierge team.

Prepare and validate the accounts for additional services sold during the stay, with support from the Pre‑Arrival team.

Administration and payment management

Invoice and process client payments in collaboration with the Pre‑Arrival team.

Document thoroughly any observations related to the property’s condition after guest departure.

Working Hours and Specific Requirements: Our on‑site presence and industry standards require working on Saturdays and Sundays (hotel‑industry model), particularly during the high season. Work is organized on a rotating basis with the rest of the on‑site team, and overtime hours can be taken as time off in lieu.

Qualifications

Required skills & experience:

Degree in hospitality, tourism or business

Genuine affinity for the luxury and hospitality sector

Experience in similar roles (villa/chalet management, butler, hotel concierge)

Strong knowledge of the destination and its ecosystem

Organised, meticulous and detail‑oriented

Highly autonomous with strong interpersonal skills

Guest‑focused, with a natural ability to build lasting relationships

Rigorous, able to prioritise and handle urgent situations

Able to multitask in a fast‑paced, demanding environment

Valid driving licence and personal vehicle

Nice to have:

Proficiency in a third language

All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.

Additional Information

Conditions:

• Meal vouchers worth €10 (50% covered by LC)
• 50% reimbursement of public transport pass
• Our health insurance: Alan (58% covered by LC)
• A professional Mac computer &Professional phone number
• 1 day off for your birthday
• Online works council (CSE): Happypal account for cultural activities and EGYM Wellpass for sports
• Events all year round (Christmas Party, Raclette Party, Summer Party, ...)

Recruitment process:

• Interview with an HR team member
• Interview with Manager
• Interview with N+2 (manager's manager)
• Reference check