Omnichannel E‑commerce Intern: Global Markets & CX

Amina Muaddi; Paris; Hybride; EUR 10 000 - 17 000; Temps partiel

Résumé du poste

AMINA MUADDI is seeking a motivated intern to join the E-Business team. You will support the Head of department and the Digital Commerce & Customer Experience Executive in daily operations, helping manage the website, supporting the Milan customer care team, and assisting on CRM topics.

The role focuses on international development, translations, and omnichannel coordination with retail teams. You will work closely with multiple teams to ensure a smooth customer experience across markets and

Qualifications

• Student in business, digital or marketing
• Fluent in French and English; Italian is a plus
• Strong interest in fashion and tech
• Organized and detail-oriented; comfortable with Excel and digital tools
• Hands-on and reliable in a fast-paced environment

Responsabilités

• Support the rollout of new markets and translations (website pages, content)
• Manage and update website translations to ensure consistency
• Assist the Milan-based customer care team with inquiries and omnichannel efforts
• Support CRM topics and newsletter preparation via Klaviyo
• Assist in updating reports and basic analysis for sales, operations, and customer insights
• Coordinate with retail teams to align processes between stores and e-commerce

Connaissances

French (Fluent)

English (Fluent)

Italian (Nice to have)

Formation

Student in business/digital/marketing

Outils

Shopify

Gorgias

Baback

Global-e

Klaviyo

Description du poste

AMINA MUADDI is seeking a motivated intern to join the E-Business team. You will support the Head of department and the Digital Commerce & Customer Experience Executive in daily operations, helping manage the website, supporting the Milan customer care team, and assisting on CRM topics.

The role focuses on international development, translations, and omnichannel coordination with retail teams. You will work closely with multiple teams to ensure a smooth customer experience across markets and