O2C Finance, Data & Automation Coordinator F/H

Escp Business School; Paris; On-site; EUR 42,000 - 65,000; Full time

Job summary

ESCP Business School is seeking an operational lead for the Initial Education Order-to-Cash cycle within the Finance Department, reporting to the Head of Student Financial Services & Sales Administration. You will coordinate a dedicated Sales Administration team and ensure data reliability, billing quality, and a positive financial experience for over 11,000 students across campuses.

You will partner with Programme teams and campus management, monitor revenue and support sales growth, applying

Qualifications

• Billing and financial monitoring responsibilities for multiple programmes and campuses.
• Coordinate the Sales Administration team, interfacing with Programmes, Admissions, Accounting and the GIE.
• Drive continuous improvement and automation of processes with IT, Data and Finance teams.
• Produce reporting and act as a business partner to campus management and Programme teams.

Responsibilities

• Prepare and review pre-billing and billing for all programmes and campuses.
• Ensure data quality from contract to payment and monitor customer accounts.
• Analyse discrepancies in invoices, payments, due dates, allocations and balances.
• Support collections activities including receivables and disputes.

Job description

Within the Finance Department, reporting to the Head of Student Financial Services & Sales Administration, you will be the operational lead for the Initial Education (Acad) Order-to-Cash cycle across all ESCP campuses. You will also coordinate the work of the dedicated Sales Administration team.

From lead follow-up and contracting through to payment, you will ensure data reliability, billing quality and an exemplary financial experience for more than 11,000 students. You will also act as a business partner to campus management and Programme teams, monitoring and supporting sales growth.

Why join us

• A key, visible role at the intersection of Finance, Programmes, Admissions and Information Systems
• A strong opportunity to apply your data and automation skills (advanced Excel, VBA, Python, AI agents, etc.)
• A department undergoing significant transformation, where you will lead improvement projects that serve students
• An international, demanding and supportive environment serving a brand of excellence

Your responsibilities

1- Billing and financial monitoring

• Prepare and review pre-billing and billing for all programmes and campuses
• Ensure data quality at every stage, from contract to payment
• Monitor customer accounts and perform consistency checks with accounting (GIE)
• Analyse and resolve discrepancies involving invoices, payments, due dates, allocations and balances
• Support collections activities, including receivables, disputes and special situations

2- Coordination of the Initial Education Sales Administration team

• Coordinate the Sales Administration team’s activities (contracting and collections)
• Act as the interface with Programmes, Admissions, Accounting and the GIE
• Manage priorities and deadlines in line with the academic calendar
• Ensure consistent service quality, with responses to students within 48 hours
• Serve as the first escalation point for complex situations involving students, families and Programmes

3- Continuous improvement and automation

• Identify pain points, error risks and improvement opportunities
• Simplify, standardise and automate processes
• Lead local projects, from requirements gathering and specifications through testing and deployment
• Update procedures and operating instructions in collaboration with IT, Data and Finance business project management

4- Reporting and business partnering

• Report on admissions to campus management
• Monitor revenue (actuals, budget and forecasts) with Management Control
• Analyse results and recommend corrective actions to business departments
• Design dashboards covering activity, performance and the student experience