(native Japanese) Chat Support Consultant, crypto (Remote)

SupportYourApp; Strasbourg; À distance; EUR 25 000 - 43 000; Plein temps

Résumé du poste

A leading support service provider is seeking a Chat Support Consultant to join their team. The ideal candidate will be bilingual in Japanese and English, with online customer support experience, particularly in the financial sector. This flexible, fully remote position requires strong problem-solving skills and the ability to thrive in a dynamic environment. Enjoy benefits such as a rewards system, paid training, and a commitment to work-life balance.

Prestations

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Qualifications

• Minimum B2 English proficiency; C1 preferred.
• At least 6–12 months of online customer support experience.
• Experience in live chat support highly desirable.

Responsabilités

• Provide exceptional customer support via chat and email.
• Handle customer inquiries and order disputes.
• Stay updated with the company's trading platform.

Connaissances

Native Japanese

Strong English proficiency

Analytical skills

Problem-solving skills

Customer support experience

Outils

CRM

Description du poste

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do :

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
• Handle customer inquiries, order disputes, and appeals
• Provide valid, accurate information and solutions to customer requests
• Manage complaints and appeals, including follow-ups on escalations when required
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Understand customers’ needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role :

• Native Japanese and strong English proficiency (minimum B2; C1 preferred)
• At least 6–12 months of online customer support experience, preferably in crypto or financial services
• Experience in live chat support and handling customer inquiries
• Strong analytical, logical thinking, and problem-solving skills
• Proof validation skills or payment / banking knowledge
• Financial background is strongly preferred
• Positive and responsible attitude
• Crypto industry knowledge is a plus
• CRM experience is an advantage

Benefits and Perks :

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards system
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website : www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.