Multinational Service Expert - France

QBE Europe; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A multinational insurance company in Paris is seeking a Multinational Servicing Expert to manage complex insurance programmes. The ideal candidate will have experience in multinational insurance servicing and strong communication skills. Responsibilities include coordinating with various stakeholders, monitoring programme performance, and providing insights to Underwriters. This full-time position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience with multinational insurance programmes.
• Strong communication skills both written and verbal.
• Attention to detail and ability to manage multiple tasks.

Responsabilités

• Manage and coordinate multinational insurance programmes.
• Liaise with internal teams and external stakeholders.
• Monitor and analyse performance of programmes.

Connaissances

Experience in servicing multinational insurance programmes

Understanding of regulatory and legal aspects

Collaborative mindset and communication skills

Organisational skills and time management

Curious and analytical thinking

Fluency in English

Description du poste

Primary Details
Time Type: Full time
Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

We’re on the lookout for a motivated and curious individual to join our team as a Multinational Servicing Expert (MSE). This is a full-time, permanent position based in Paris.

This is more than just process work—it’s your chance to be the face of our business, working directly with brokers and top-tier clients. You’ll be part of something fresh, exciting, and full of potential, with the support and encouragement to grow your career in a collaborative environment where anything is possible.

Your New Role

As a Multinational Servicing Executive, you’ll be the single point of contact for our clients within your defined geographic region, coordinating multinational insurance programmes through their full lifecycle – from quote and bind to policy admin and cashflow management.

You’ll report into the Multinational Service Manager based in Chelmsford, UK and collaborate with a wide range of stakeholders including our internal global network team, underwriters, external partners, brokers, and clients. You’ll also work closely with Producing Underwriting teams on both new business pitches and renewals, providing regular updates and solving problems as they arise.

Main responsibilities

• Collaborate with Producing Office Underwriters to implement and manage complex, compliant multinational insurance programmes.
• Liaise with internal teams such as Credit Control and Global Network Managers to ensure seamless programme delivery.
• Coordinate and communicate with Servicing Offices, brokers, and other stakeholders to maintain programme visibility and alignment.
• Prepare and manage programme documentation, including new and renewal information, mid‑term changes, and local underwriting input.
• Provide Underwriters with detailed insights on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.
• Issue clear and accurate instructions to Servicing Offices and manage local policy schedules and reinsurance cession slips.
• Oversee local payments and central collections to maintain a healthy cash position.
• Use appropriate tools to calculate and allocate taxes accurately across premium distributions.
• Monitor and analyse the performance of multinational programmes, identifying areas for improvement.
• Support continuous improvement initiatives, including peer reviews, audits, and mentoring colleagues as a subject‑matter expert.

About You

This is a dynamic, exciting role that offers daily variety and the chance to deepen your knowledge of Multinational Insurance. If you’re a team player with a desire to learn and grow who builds relationships easily, this is the role for you.

Skills you’ll need

• Experience in servicing multinational insurance programmes from working within general insurance.
• Great understanding of the regulatory and legal aspects of territorial insurance covers and best practice methodologies.
• A collaborative mindset with clear and thoughtful communication skills—both written and verbal—and the confidence to ask questions and interpret information effectively.
• A naturally organised approach, with the ability to manage your time, prioritise tasks, and stay focused when juggling multiple pieces of work.
• A curious and analytical way of thinking, with great attention to detail and the ability to work through challenges using insight and initiative.
• Fluent in English.

At QBE, we are dedicated to creating an inclusive environment for all employees. Our positions are open to individuals with disabilities, and we actively promote inclusion and diversity in our workplace.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction in which it operates.